Digital Senior Manager, Insight Technical

Mass General Brigham•Somerville, MA

3d•$117,707 - $171,205•Hybrid

About The Position

Mass General Brigham seeks a Digital Senior Manager, Insight Technical to lead a large team or multiple teams of digital professionals within a designated specialty. The role contributes to decisions about implementing, maintaining, and optimizing digital resources and processes, and ensures effective execution of digital initiatives aligned with team goals. The manager owns the Insight product’s technical strategy, architecture, engineering standards, and technology roadmap in alignment with product and organizational goals. The role provides technical oversight across design, application development, reporting and analytics development, data warehousing, integration, testing, deployment, operations, and ongoing support. It ensures the platform is secure, scalable, reliable, maintainable, and compliant with enterprise and regulatory requirements. The position guides solution architecture and major technical decisions, establishing engineering governance, development practices, quality standards, documentation expectations, and release controls. It monitors operational health and leads technical planning for integrations, data migration, upgrades, infrastructure, disaster recovery, and product lifecycle management. The manager partners with product, security, infrastructure, data, architecture, and business teams; manages technical dependencies, delivery risks, vendor performance, licensing, and engineering resources; and leads, coaches, and develops technical leaders and engineering teams. Contractors must also be managed effectively. This is a hybrid role with a regular onsite presence of at least one to two days weekly, depending on team and business needs. Remote work requires a stable, secure, quiet, compliant workstation and Mass General Brigham-provided equipment. The schedule is Monday through Friday during Eastern business hours, with 40 scheduled hours per week.

Requirements

Bachelor’s degree in Computer Science or a related field of study, or equivalent experience in lieu of a degree.
At least 8 years of progressive experience in digital/IT positions within the relevant IT discipline.
At least 3 years of management or leadership experience.
Customer/patient focus: build proficient customer/patient relationships and deliver customer/patient-centric solutions.
Manage complexity: interpret complex, high-quality, and sometimes contradictory information to solve problems effectively.
Cultivate innovation by creating new and better ways for the organization to be successful.
Ensure accountability for meeting commitments.
Learning agility: learn effectively through experimentation when tackling new problems, using successes and failures as learning tools.
Work Monday through Friday during Eastern business hours.
Attend onsite workdays at least one to two times weekly, based on team and business needs; remote workdays require a stable, secure, quiet, compliant workstation using company-provided equipment.

Responsibilities

Own the Insight product’s technical strategy, architecture, engineering standards, and technology roadmap in alignment with product and organizational goals.
Provide technical oversight across design, application development, reporting and analytics development, data warehousing, integration, testing, deployment, operations, and ongoing support.
Ensure the platform is secure, scalable, reliable, maintainable, and compliant with enterprise and regulatory requirements.
Guide solution architecture and major technical decisions while balancing delivery needs, long-term sustainability, cost, risk, and technical debt.
Establish engineering governance, development practices, quality standards, documentation expectations, and release controls.
Monitor system performance, availability, defects, vulnerabilities, incidents, and operational health; drive timely remediation and continuous improvement.
Lead technical planning for integrations, data migration, upgrades, infrastructure, disaster recovery, and product lifecycle management.
Partner with product, security, infrastructure, data, architecture, and business teams to translate requirements into feasible technical solutions.
Manage technical dependencies, delivery risks, vendor performance, licensing considerations, and engineering resource needs.
Lead, coach, and develop technical leaders and engineering teams while building accountability, collaboration, and strong delivery practices.
Manage contractors effectively.