Digital Senior Manager, Insight Product

Mass General Brigham • Somerville, MA

1d • Hybrid

About The Position

The Digital Senior Manager, Insight Product leads a large team or multiple teams of digital professionals within a designated specialty or area. The role contributes to decisions about implementing, maintaining, and optimizing digital resources and processes, and ensures digital initiatives are executed effectively in alignment with team goals.

This position owns the Insight product vision, strategy, roadmap, and measurable outcomes in alignment with organizational priorities and the Mass General Brigham research mission. It translates customer, user, and business needs into prioritized product requirements and a managed backlog, and leads cross-functional delivery with product, design, engineering, data, operations, security, and other partners. The manager defines and monitors product success metrics, manages scope and delivery risks, establishes product governance and compliance practices, and engages senior stakeholders on product performance and investment priorities.

The role also partners on financial planning, vendor management, contracts, licensing, and resource allocation; leads, coaches, and develops product managers and product owners; and champions customer-centric discovery, continuous improvement, and responsible innovation. The position is hybrid, with onsite work one to two days per week at 399 Revolution Drive, based on team and business needs. Remote work requires a stable, secure, quiet, compliant workstation and MGB-provided equipment. The schedule is Monday through Friday during Eastern business hours, with 40 scheduled hours per week.

Requirements

• Bachelor's degree in Computer Science or a related field; equivalent experience may be accepted in lieu of a degree.
• At least 8 years of progressive experience in digital/IT positions within the relevant IT discipline.
• At least 3 years of management or leadership experience.
• Ability to build proficient customer/patient relationships and deliver customer/patient-centric solutions.
• Ability to make sense of complex, high-quality, and sometimes contradictory information to solve problems effectively.
• Ability to create new and better ways for the organization to be successful.
• Ability to hold oneself and others accountable for meeting commitments.
• Ability to learn effectively through experimentation when tackling new problems, using successes and failures as learning tools.
• Availability to work Monday through Friday during Eastern business hours.
• Ability to work onsite one to two days weekly as required by team and business needs; remote workdays require a stable, secure, quiet, compliant workstation using MGB-provided equipment.

Responsibilities

• Own the Insight product vision, strategy, roadmap, and measurable outcomes in alignment with organizational priorities and the MGB research mission.
• Translate customer, user, and business needs into prioritized product requirements and a well-managed backlog.
• Lead cross-functional delivery across product, design, engineering, data, operations, security, and other partners.
• Define success metrics and monitor adoption, value, quality, reliability, and customer satisfaction; use insights to guide decisions.
• Manage product scope, sequencing, dependencies, risks, and trade-offs to support predictable, high-quality releases.
• Establish product governance, decision rights, lifecycle standards, and compliance with privacy, security, and regulatory requirements.
• Engage senior stakeholders, communicate product performance and priorities, and build alignment on investment decisions.
• Partner on financial planning, vendor management, contracts, licensing, and resource allocation.
• Lead, coach, and develop product managers and product owners; set clear goals and strengthen product management practices.
• Partner effectively with contractors.
• Champion customer-centric discovery, continuous improvement, and responsible innovation.
• Contribute to decisions on implementing, maintaining, and optimizing digital resources and processes within the specialty, and ensure effective execution of digital initiatives aligned with team goals.

Benefits

• Competitive base pay.
• Comprehensive benefits.
• Career advancement opportunities.
• Differentials, premiums, and bonuses as applicable.
• Recognition programs designed to celebrate contributions and support professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior