Digital Senior Manager, Insight Product

Mass General Brigham•Somerville, MA

3d•$117,707 - $171,205•Hybrid

About The Position

The Digital Senior Manager, Insight Product leads a large team or multiple teams of digital professionals in a designated specialty or area. The role contributes to decisions about implementing, maintaining, and optimizing digital resources and processes, and ensures digital initiatives are executed effectively in alignment with team goals. The manager owns the Insight product vision, strategy, roadmap, and measurable outcomes in support of organizational priorities and the Mass General Brigham research mission. They translate customer, user, and business needs into prioritized product requirements; lead cross-functional delivery; define and monitor success measures; and manage product scope, sequencing, dependencies, risks, and trade-offs. The role establishes product governance and lifecycle standards, ensures privacy, security, and regulatory compliance, and engages senior stakeholders on product performance, priorities, and investment decisions. The position also partners on financial planning, vendor management, contracts, licensing, and resource allocation; leads and develops product managers and product owners; partners with contractors; and champions customer-centric discovery, continuous improvement, and responsible innovation. The role follows Eastern business hours Monday through Friday and uses a hybrid work model, with onsite work at least one to two days per week depending on team and business needs. Remote work requires a stable, secure, quiet, compliant workstation and MGB-provided equipment.

Requirements

Bachelor's degree in Computer Science or a related field; equivalent experience may be accepted in lieu of a degree.
At least 8 years of progressive experience in digital/IT positions within the relevant IT discipline.
At least 3 years of management or leadership experience.
Customer/patient focus: build proficient customer/patient relationships and deliver customer/patient-centric solutions.
Manage complexity: make sense of complex, high-quality, and sometimes contradictory information to solve problems effectively.
Cultivate innovation: create new and better ways for the organization to be successful.
Ensure accountability: hold yourself and others accountable for meeting commitments.
Learning agility: learn effectively through experimentation when tackling new problems, using successes and failures as learning tools.
Work Monday through Friday during Eastern business hours.
Work onsite at least one to two days weekly, based on team and business needs; remote workdays require a stable, secure, quiet, compliant workstation using MGB-provided equipment.

Responsibilities

Own the Insight product vision, strategy, roadmap, and measurable outcomes aligned with organizational priorities and the MGB research mission.
Translate customer, user, and business needs into prioritized product requirements and a well-managed backlog.
Lead cross-functional delivery across product, design, engineering, data, operations, security, and other partners.
Define success metrics; monitor adoption, value, quality, reliability, and customer satisfaction; and use insights to guide decisions.
Manage product scope, sequencing, dependencies, risks, and trade-offs to support predictable, high-quality releases.
Establish product governance, decision rights, lifecycle standards, and compliance with privacy, security, and regulatory requirements.
Engage senior stakeholders, communicate product performance and priorities, and build alignment on investment decisions.
Partner on financial planning, vendor management, contracts, licensing, and resource allocation.
Lead, coach, and develop product managers and product owners; set clear goals and strengthen product management practices.
Partner effectively with contractors.
Champion customer-centric discovery, continuous improvement, and responsible innovation.