Digital Project Manager
About The Position
The Digital Project Manager owns project management and implementation for GE HealthCare Patient Care Solutions products, including Monitoring Solutions with a digital or IT component. The role drives customer satisfaction and process productivity throughout project installation, covering sales order review, planning and documentation, resource coordination, and issue resolution. The position leads customer implementations throughout the United States and requires flexibility to work across U.S. time zones as needed. Working primarily from a GE or home-based office, the Digital Project Manager serves as the primary liaison between GE and customer project teams, with onsite support from Service and Sales. The role coordinates implementation timelines and deliverables, tracks project milestones and progress, escalates and resolves issues, and leads the implementation team during go-live. The position also contributes to process improvement and uses technical experience and analytical thinking to address complex questions.
Requirements
- Bachelor's degree or at least five years of project management experience.
- At least three years of experience leading cross-functional teams.
- Experience leading technical projects in the Information Technology or digital space.
- Experience with large-scale healthcare system implementation projects involving data and application integrations using healthcare standards such as HL7 and IHE.
- Ability to communicate technical topics to technical and non-technical audiences.
- Demonstrated experience managing large-scale projects with technical requirements.
- Ability to meet customer vendor credentialing requirements.
- Ability to explain complex technical issues in a customer-friendly manner.
Nice To Haves
- Master's degree or Project Management Certificate.
- Ability to provide constructive feedback to installation teams and contractors.
- Knowledge of or experience within the healthcare industry and with GEHC products.
- Proficiency in project management software such as MS Project or Smartsheets.
- Current Project Management Professional (PMP) certification.
- Ability to work and communicate with diverse internal and external work partners.
- Ability to work effectively from a remote home office.
- Ability to influence team members to achieve mutual goals.
- Willingness to travel, including overnight stays, when necessary.
- Ability to work independently while managing multiple projects and competing priorities to meet scheduled completion dates and customer expectations.
- Familiarity with networking and systems management; Net Plus certification is a plus.
- Strong oral and written communication skills.
- Demonstrated ability to analyze and resolve problems.
- Ability to document, plan, market, and execute programs.
- Established project management skills.
Responsibilities
- Act as the primary liaison between GE and customer project teams, with onsite support from Service and Sales.
- Identify GE and customer responsibilities and deliverables defined in the sales contract.
- Create, maintain, and route formal project implementation timelines in collaboration with the customer, GE HealthCare, and contract resources.
- Maintain accurate project milestone dates and provide visible, predictable project data for business metrics and revenue forecasting.
- Track and communicate implementation progress through project kickoffs, regular status updates, and project closure.
- Identify, escalate, and resolve issues that may affect customer satisfaction or GE operational targets.
- Lead the implementation team during solution go-live.
- Participate in process improvement initiatives.
- Flex between U.S. time zones for customer communications, status meetings, testing sessions, and go-live as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- 401(k) plan with employee and company contribution opportunities
- Life insurance
- Disability insurance
- Accident insurance
- Tuition reimbursement
- Professional development
- Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives
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What This Job Offers
Job Type
Full-time
