Digital Product Manager

SquareTrade • Charlotte, TX

2d • Hybrid

About The Position

SquareTrade is seeking an experienced Digital Product Manager to support strategic initiatives for its My Account platform. The role focuses on creating seamless, intuitive self-service customer experiences across onboarding, account management, and lifecycle interactions. The Digital Product Manager defines and supports product delivery and lifecycle management, ensuring work is tied to measurable business outcomes.

This position bridges operations, customer experience, communications, marketing, partner management, and technology. The manager works with subject matter experts to understand challenges, conduct product discovery, validate assumptions, and translate findings into actionable priorities. They contribute to the product vision, roadmap, and backlog, and partner with engineering and global product teams on solution design and end-to-end experiences. The role also defines desired key results and helps teams deliver high-quality experiences for customers and customer service agents.

The position is intended to improve customer engagement, satisfaction, retention, and self-service while reducing friction and support costs. It is a hybrid role, with regular team gatherings and offsites. SquareTrade estimates a base compensation range of $110,000–$155,000.

Requirements

• At least 3 years of experience as a product manager in a technology development environment.
• Experience driving measurable business or product outcomes and breaking work into iterative and incremental delivery to achieve those outcomes.
• BA/BS degree.
• Customer-first mindset and passion for improving digital user experiences.
• Ability to take ownership of outcomes and proactively drive results aligned with business goals.
• Clear communication and ability to build trust and stakeholder alignment through transparent updates and collaboration.
• Ability to use data, KPIs, customer feedback, and insights to support prioritization and product decisions.
• Experience engaging in discovery and test-and-learn activities to validate assumptions.
• Ability to decompose problems into manageable stories and create and prioritize a clear backlog.
• Ability to support roadmap execution and keep progress on track during development cycles.
• Ability to identify risks, concerns, and opportunities proactively.
• Flexibility and adaptability in navigating ambiguity while maintaining focus on outcomes.

Nice To Haves

• Experience with customer account platforms, self-service tools, or customer portals.
• Previous Scrum Master or Project Management experience.
• Knowledge of AI technologies, including LLMs, GenAI, and Agentic AI.

Responsibilities

• Define and support delivery and lifecycle management of the My Account product, tying efforts to measurable business outcomes.
• Work across operations, customer experience, communications, marketing, partner management, and technology to understand challenges and align priorities.
• Conduct product discovery and validate assumptions with business subject matter experts.
• Contribute to the product vision, roadmap, and backlog to maximize enterprise and customer value.
• Partner with engineering and global product teams on solution design and end-to-end customer experiences.
• Define desired key results and support delivery of customer and customer service agent experiences.
• Use KPIs, customer feedback, and insights to guide prioritization and product direction.
• Break problems into manageable stories and create and prioritize a clear product backlog.
• Support roadmap execution and provide timely input during development cycles.
• Identify risks and concerns early, and identify opportunities to deliver value.

Benefits

• Medical, dental, and vision coverage with network options and the ability to contribute to an HSA or FSA.
• Up to 4% company match into a 401(k) and contributions to a company-sponsored pension.
• $75 per month budget for physical wellbeing.
• $80 per month stipend for connectivity costs.
• Mental health resources, including free one-on-one therapy, coaching sessions, and digital resources.
• Supportive leave policies.
• Flexible Time Off Policy and 9 company holidays.
• Tuition reimbursement up to $5,250 per year.
• Hybrid work arrangements and team gatherings/offsites.
• Corporate perks and discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level