Digital Product Manager
About The Position
Langley Federal Credit Union is hiring a full-time Digital Product Manager in a hybrid role at its City Center office in Newport News, Virginia. This is not a remote position. The role performs discovery, delivery, and performance management for digital and technology products and experiences serving the credit union and its members. The manager collaborates with internal stakeholders and partners to solve complex problems, improve member experiences, design and implement multi-platform solutions, and optimize existing products and experiences across channels to drive KPIs and KRIs. The role applies Human-Centered Design and Design Thinking methodologies to bring digital and technology-driven products to market. The manager uses research, business and market intelligence, and data-driven insights to identify opportunities, develop and maintain product roadmaps, shape initiatives and execution strategies, and improve performance. The role shepherds opportunities from ideation through market validation, develops business cases and prioritization hypotheses, analyzes product performance, troubleshoots and tests web and mobile features, and communicates complex concepts to diverse audiences. It also requires expert-level functional and technical knowledge of Origination and Digital Banking Platforms, advanced knowledge of business, technology, UX, experiences and processes, and mature product management execution. The manager applies industry and technical best practices, ensures risks are managed according to policy, and serves as a resource to team members, including assisting with onboarding. The position is based in an indoor, climate-controlled, typically quiet office. Core business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern; work outside these hours, including evenings and weekends, will likely occur.
Requirements
- Bachelor’s degree in a related field, four years of related experience in addition to the minimum experience required, or an equivalent combination of education and experience.
- Four years of Digital/Technology Product Management experience, including experience in strategy/planning, innovation, user experience, process engineering, analytics, and research/testing.
- One year of Customer Contact Channel experience in the financial services industry.
- Demonstrated ability to develop, present, influence, and communicate business decisions effectively.
- Knowledge of Agile Methodology.
Responsibilities
- Use digital or technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
- Translate product and experience opportunities, including member needs and other input, into initiatives such as epics, features, and requirements, and drive development of execution strategies.
- Guide digital or technology and experience opportunities from idea through market validation in collaboration with relevant stakeholders and subject-matter experts.
- Lead development of business-case artifacts and hypotheses for scoping and prioritizing work.
- Analyze and report product and experience performance against KPIs and KRIs using data-driven problem-solving and analytical rigor.
- Use tools and resources to generate insights, uncover opportunities, and improve digital or technology products and member experiences.
- Troubleshoot and test new technical features, functions, and upgrades to web and mobile solutions.
- Prepare presentations and other communications to explain complex concepts to diverse audiences.
- Apply advanced knowledge of business, technology, UX, relevant experiences and processes, and product management principles.
- Conduct internal and external research and situational analysis to identify and apply industry and technical best practices and trends.
- Ensure business risks are identified, measured, monitored, and controlled according to risk and compliance policies and procedures.
- Serve as a resource to team members and assist with onboarding new employees.
Benefits
- Affordable medical, dental, and vision plans.
- Educational assistance, including books, lab fees, and registration costs.
- Support for student loan repayment.
- Career growth opportunities.
- Paid vacation accruing from the first day, increasing with years of service.
- 13 paid holidays, including the employee’s birthday and the day after Thanksgiving, plus floating holidays.
- Paid sick time.
- 401(k) plan with a 6% company match, immediate vesting, and a Roth IRA option.
- Company-covered short- and long-term disability insurance.
- Complimentary life insurance and an option to purchase additional voluntary life insurance.
- Flexible health care and dependent care benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
