Digital Product Manager

Langley Credit Union•Newport News, VA

2d•Hybrid

About The Position

Langley Federal Credit Union is hiring a full-time Digital Product Manager to work in a hybrid arrangement from its City Center office in Newport News, Virginia. This is not a remote position. The role is responsible for the discovery, delivery, and performance of digital and technology products and experiences for the credit union and its members. The manager collaborates with internal stakeholders and partners to solve complex problems, optimize member experiences, design and implement multi-platform solutions, and improve products across channels to drive KPIs and KRIs. The position uses Human-Centered Design and Design Thinking methodologies to bring digital and technology products to market. The manager uses research, business and market intelligence, and data-driven insights to identify opportunities, develop solutions and roadmaps, and improve performance. The role translates product and experience opportunities into initiatives and execution strategies, leads business-case and prioritization work, and guides opportunities from idea through market validation in collaboration with business, UX, technology, operations, marketing, and other stakeholders. It also monitors product performance, derives insights, troubleshoots and tests web and mobile features, communicates complex concepts to varied audiences, and applies industry and technical best practices. The position requires expert knowledge of Origination and Digital Banking Platforms, advanced business, technology, UX, and process knowledge, and effective attention to risk and compliance. The manager also serves as a team resource and helps onboard new employees. The targeted salary range is $82,500 to $107,200 USD. Core business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Eastern, though work outside those hours, including evenings and weekends, will likely occur. Work is performed in a quiet, indoor, climate-controlled office environment.

Requirements

Bachelor’s degree in a related field, four years of related experience in addition to the minimum experience requirement, or an equivalent combination of education and experience.
Four years of Digital/Technology Product Management experience, including experience in strategy/planning, innovation, user experience, process engineering, analytics, and research/testing.
One year of Customer Contact Channel experience in the financial services industry.
Demonstrated ability to develop, present, influence, and communicate business decisions effectively.
Knowledge of Agile Methodology.

Responsibilities

Use digital or technology research, business and market intelligence, and data-driven insights to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance.
Translate product and experience opportunities into initiatives such as epics, features, and requirements, and develop execution strategies.
Guide digital or technology opportunities from idea through market validation in collaboration with relevant stakeholders and subject-matter experts.
Lead development of business-case artifacts and hypotheses to scope and prioritize work.
Use analytical and data-driven problem-solving techniques to understand and report product and experience performance against KPIs and KRIs.
Generate insights using available tools and resources to identify opportunities and improve digital or technology products and member experiences.
Troubleshoot and test new technical features, functions, and upgrades to web and mobile solutions.
Prepare presentations and other communications to explain complex concepts to diverse audiences.
Apply knowledge of business, technology, UX, experiences, processes, and product management principles.
Conduct internal and external research and situational analysis, and apply industry and technical best practices and trends.
Ensure risks associated with business activities are identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
Serve as a resource to team members and assist with onboarding new employees.

Benefits

Affordable medical, dental, and vision plans.
Educational assistance, including books, lab fees, and registration costs.
Student loan repayment support.
Career growth opportunities.
Paid vacation that accumulates from the first day and increases with service, up to a maximum cap.
13 paid holidays, including the employee’s birthday and the day after Thanksgiving, plus floating holidays.
Paid sick time.
401(k) plan with a 6% company match, immediate vesting, and a Roth IRA option.
Company-covered short- and long-term disability insurance.
Complimentary life insurance and optional voluntary life insurance.
Flexible health care and dependent care benefits.