Digital Product Manager Lead- Digital Payments
About The Position
The Digital Product Manager Lead works within PNC's Digital organization on the Digital Payments product team, leading execution and management of digital payment experiences in online and mobile banking for Retail Bank customers. The focus is external money movement via ACH, RTP, and card. The role combines innovation, strategy, and execution to deliver optimized customer experiences and business results. The position works with customer care, employee readiness, technology, fraud, risk, other lines of business, and internal and external stakeholders to ensure digital services align with strategic priorities and are delivered with high quality. The role executes digital strategy, monitors the marketplace, recommends and prioritizes new or improved experiences, develops features, and manages their development, production, rollout, or promotion. It also supports business, financial, and customer experience results; first-line risk management, compliance, and audit needs; and product-specific marketing initiatives. The position is based in-office. Listed locations are Pittsburgh or Philadelphia, Pennsylvania; Wilmington, Delaware; Atlanta, Georgia; Charlotte, North Carolina; Birmingham, Alabama; Columbus, Ohio; or Houston or Dallas, Texas. The role requires supporting after-hours releases monthly. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.
Requirements
- Demonstrated product management experience, including taking concepts from initial idea through the full product lifecycle to delivery.
- Proactive competitor research and market analysis.
- Strong Agile product ownership experience and ability to collaborate closely with engineering, design, and cross-functional teams.
- Excellent critical-thinking abilities, attention to detail, and analytical decision-making.
- Strong risk management mindset and understanding of payment threats to financial institutions and their clients.
- Ability to leverage AI tools to streamline work and drive efficiency.
- Commitment to high-quality customer experiences and meaningful outcomes.
- Demonstrated leadership, initiative, and ability to independently drive work forward in ambiguous or fast-changing environments.
- Typically, a university or college degree and 5+ years of industry-relevant experience; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
- Bachelor's degree listed as the education requirement.
Nice To Haves
- Agile Web Development
- Business Requirements Documentation (BRD)
- Data Visualization
- Digital User Experience
- Employee Engagement
- IT Architecture
- JavaScript
- Wireframing
Responsibilities
- Lead execution and management of digital payment experiences in online and mobile banking, focused on external money movement via ACH, RTP, and card.
- Execute digital strategy across business segments to optimize digital experiences, leveraging design thinking and other best practices.
- Monitor the marketplace for digital experience trends and results, and recommend new experiences or enhancements to existing ones.
- Prioritize recommendations and support business case development.
- Develop and design features for new or existing digital experiences to address market needs or opportunities.
- Manage the development, production, rollout, or promotion of digital experiences.
- Partner with Product, Technology, MIS, lines of business, Marketing, internal service partners, and external stakeholders to ensure experiences meet strategic goals.
- Participate in product-specific marketing initiatives and, as applicable, client-facing activities.
- Support risk management, compliance, and audit needs as part of the first line of defense.
- Support business, financial, and customer experience results, and recommend experience or marketing modifications to improve results.
- Collaborate with engineering, design, and cross-functional teams using Agile product ownership practices.
- Support after-hours releases monthly.
Benefits
- Medical and prescription drug coverage, with a Health Savings Account feature
- Dental and vision options
- Employee and spouse/child life insurance
- Short- and long-term disability protection
- 401(k) with PNC match
- Pension plan
- Stock purchase plans
- Dependent care reimbursement account
- Back-up child and elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select fully paid programs
- Wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 9 occasional absence days each year, unless otherwise required by law
- 15 to 25 vacation days each year, depending on career level and years of service
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What This Job Offers
Job Type
Full-time
Career Level
Senior
