Digital Product Manager-Lead

Sunward Federal Credit Union•Albuquerque, NM

5d•$129,103 - $161,379

About The Position

We are seeking a dynamic and experienced digital product manager to own one or more key platforms, including online banking, mobile banking, digital onboarding, and employee-facing tools. The role contributes to member and employee experience roadmaps by collaborating with cross-functional teams to define product strategies, prioritize features, design business processes, and manage products from inception through delivery. Depending on the products owned, the role may include managing product analysts and user experience designers.

Requirements

At least 6 years of experience in digital product management or a related field.
A bachelor's degree or certification in business administration, a STEAM field, or a related field; more than 2 years of related experience may substitute for a degree.
Excellent analytical skills, including interpreting data and trends, diagnosing problems, and recommending effective solutions.
Exceptional communication and interpersonal skills for collaboration with diverse teams and stakeholders.
Strategic thinking, a customer-centric mindset, and a passion for innovative digital solutions.
Excellent organizational skills and attention to detail.
Strong proficiency with Microsoft Office applications.
Familiarity and comfort with information technology, particularly digital communication tools.
Strong organizational skills in managing multiple initiatives.

Nice To Haves

Knowledge of regulatory requirements and compliance standards related to financial products.

Responsibilities

Execute the digital product strategy in alignment with business goals and member needs.
Create and maintain the product roadmap, prioritizing features and enhancements based on strategic priorities and market trends.
Collaborate with vendors, UX/UI designers, engineers, marketers, and other stakeholders to deliver digital products.
Depending on products owned, manage a team of product analysts and user experience designers.
Build wireframes and low-fidelity prototypes to communicate ideas.
Organize accounts, data, settings, and transactions to improve digital product usability.
Build journey and process maps to communicate user flows and improve business processes.
Interview leaders in lending, business services, payments, loss mitigation, and other business units to identify pain points and process-improvement opportunities.
Conduct market research and competitive analysis to identify digital banking opportunities and trends.
Use member feedback, analytics, and user research to inform product decisions and enhance user experiences.
Drive agile product development, including sprint planning, backlog grooming, and release management.
Ensure product quality and regulatory compliance through testing and validation.
Define key metrics and KPIs to measure product performance and optimize features using data-driven insights.
Communicate product updates, milestones, and priorities to internal and external stakeholders.
Perform other duties as assigned.