Lead Digital Product Manager

Wells Fargo Bank•Charlotte, NC

13h•Onsite

About The Position

Wells Fargo is seeking a Lead Digital Product Manager (L2 Product Area Owner) within Branch Systems & Transformation Technology, part of Consumer Technology. The role sits within the Integrated Agent Desktop L3 Product and leads product outcomes for Secure Session and Authentication (SS&A), which supports customer search, identity verification, secure session management, and access in branches. The position is responsible for modernizing authentication experiences so customer-facing employees can establish trust and serve clients securely, consistently, and efficiently. The L2 Product Area Owner will own one or more SS&A and authentication product areas, translating product strategy into prioritized roadmaps and predictable delivery. The role partners with product, technology, UX, risk, fraud, and operations teams to balance customer experience, security, regulatory requirements, and operational efficiency. The position requires onsite presence at one of the posted locations and is not eligible for visa sponsorship.

Requirements

At least 5 years of digital product management experience, or equivalent demonstrated through work experience, training, military experience, or education.
At least 5 years of experience as a product manager, product owner, or product analyst in an Agile software delivery environment.
At least 5 years of experience owning or contributing to product strategy, roadmaps, backlog management, and delivery execution.
At least 5 years of experience translating business strategy into actionable product plans and requirements.
At least 5 years of experience working across technology, design, and business stakeholders in complex cross-functional environments.

Nice To Haves

Experience in branch banking or customer-facing servicing environments.
Experience with authentication, identity verification, identity platforms, or fraud prevention capabilities.
Strong experience with Agile backlog refinement, feature decomposition, planning, and story readiness.
Strong analytical, problem-solving, communication, and decision-making skills.
Experience coordinating testing and release readiness, including UAT, defect triage, validation, and operational readiness.
Ability to use customer feedback and product or delivery metrics to drive continuous improvement.
Experience operating in regulated, risk-aware environments, including audit and control validation.
Comfort leveraging AI-enabled tools and modern Agile practices to improve delivery efficiency and quality.

Responsibilities

Lead product strategy, roadmap, and end-to-end delivery for customer authentication capabilities within the branch channel, aligned with L3 product priorities and enterprise strategy.
Translate strategic objectives into prioritized backlogs, including features, user stories, and acceptance criteria that support Agile delivery.
Drive customer-centered authentication experiences that simplify identity verification, reduce friction for trusted customers, and strengthen fraud controls.
Partner across product, technology, UX, risk, fraud, and operations to manage dependencies, sequencing, risks, and delivery outcomes.
Participate in PI planning, roadmap reviews, and cross-product coordination.
Partner with engineering to ensure solutions are feasible, scalable, and aligned with enterprise authentication and identity services.
Ensure product delivery meets compliance, risk, control, and operational-readiness requirements while maintaining usability and efficiency.
Use customer feedback, operational insights, emerging risks, and product metrics to prioritize improvements and inform product decisions.
Define and monitor KPIs and outcome metrics, including authentication success, fraud mitigation, and experience quality.
Communicate product strategy, priorities, tradeoffs, and delivery progress to stakeholders and senior leaders.
Influence broader digital strategy, resolve complex issues, and potentially lead projects or teams or serve as a peer mentor.