Digital Product Manager Lead Senior-Digital Payments

PNC•Atlanta, GA

1d•$112,000 - $228,800•Onsite

About The Position

PNC is hiring a Digital Product Manager Lead Senior in its Digital organization, based in one of the listed locations: Pittsburgh or Philadelphia, Pennsylvania; Wilmington, Delaware; Atlanta, Georgia; Charlotte, North Carolina; Birmingham, Alabama; Columbus, Ohio; or Houston or Dallas, Texas. The role is part of the Digital Payments product team and leads execution and management of emerging online and mobile banking payment experiences in the Retail Bank, with a focus on Zelle, digital assets, and AI integration. It combines innovation, strategy, and execution to deliver optimized customer payment experiences and support business growth. The role partners with customer care, employee readiness, technology, fraud, risk, other lines of business, and additional stakeholders to align digital services with strategic priorities and quality expectations. The position drives digital strategy across business segments, identifies market needs and opportunities, develops and manages digital experience features, and oversees their development, production, rollout, or promotion. It monitors market trends, prioritizes recommendations, and develops business cases. The manager works with internal and external stakeholders to ensure experiences meet strategic goals, may contribute to product marketing and client-facing activities, and supports risk management, compliance, and audit as part of the first line of defense. The role is accountable for business, financial, and customer experience results and may coordinate or coach Product Managers and Associates. Candidates should bring substantial payments and product management experience, including taking concepts through the product lifecycle to delivery; market and competitor analysis; analysis of consumer interest and needs using available data and research; and Agile product ownership in partnership with engineering, design, and cross-functional teams. Strong analytical judgment, attention to detail, customer focus, initiative, and the ability to work in ambiguous or rapidly changing environments are important. The role may require support for after-hours releases. PNC identifies this as an in-office position and encourages candidates to confirm workplace expectations with their recruiter and hiring manager. PNC does not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Extensive payments and product management experience, with a track record of taking concepts from initial idea through the product lifecycle to delivery.
Industry-relevant experience is typically 8 or more years.
Bachelor's degree; a comparable combination of education, job-specific certifications, and experience may be considered in lieu of a degree.
Strong Agile product ownership experience working closely with engineering, design, and cross-functional teams.
Strong critical-thinking, analytical decision-making, and attention-to-detail abilities.
Commitment to high-quality customer experiences and meaningful outcomes.
Demonstrated leadership, initiative, and ability to independently drive work forward in ambiguous or fast-changing environments.
Ability to support after-hours releases as needed.
Appropriate knowledge, skills, and abilities for the role.
No required certifications or licenses are listed.

Nice To Haves

A master's degree, PhD, or certifications are desirable.
Preferred skills include Agile Web Development, Business Requirements Documentation (BRD), Data Visualization, Digital User Experience, Employee Engagement, IT Architecture, JavaScript, and Wireframing.

Responsibilities

Drive digital strategy across business segments to optimize digital experiences, using design thinking and other best practices.
Monitor marketplace trends and results to recommend new digital experiences or enhancements to existing ones; prioritize recommendations and drive business case development.
Develop and design features for new or existing digital experiences to address market needs or opportunities.
Manage development, production, rollout, or promotion of digital experiences.
Partner with Product, Technology, MIS, lines of business, Marketing, internal service partners, and external stakeholders to ensure digital experiences meet strategic goals.
Partner with Marketing on product-specific marketing initiatives and potentially participate in client-facing activities.
Support risk management, compliance, and audit needs as part of the first line of defense.
Drive business, financial, and customer experience results for products and recommend modifications to experiences or marketing to improve results.
Coordinate and/or coach Product Managers and Associates.
Lead execution and management of emerging online and mobile payment experiences focused on Zelle, digital assets, and AI integration.
Conduct competitor research and market analysis, and drive analysis of consumer needs and interest using company data, customer feedback, social media, third-party research, and other channels.
Collaborate with engineering, design, and cross-functional teams using Agile product ownership practices.
Support after-hours releases as needed.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature
Dental and vision options
Employee and spouse/child life insurance
Short- and long-term disability protection
401(k) with PNC match
Pension plan
Stock purchase plans
Dependent care reimbursement account
Back-up child and elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select fully paid programs
Wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
15 to 25 vacation days each year, depending on career level and years of service
Incentive-eligible compensation based on company, business, and/or individual performance