Digital Product Management - Administration (Remote)

First Citizens Bank•Raleigh, NC

20h•Remote

About The Position

This remote role may be hired in several markets across the United States. The position leads the development, delivery, and evolution of digital capabilities within the Commercial Banking platform. It works across multiple product domains with business stakeholders, technology teams, and product peers to define requirements, prioritize initiatives, and deliver scalable solutions that support business objectives and improve user experiences. The role connects business needs with technology execution and ensures solutions align with enterprise standards, platform strategy, and customer expectations. The role develops product strategies and roadmaps, translates business needs into product requirements and Agile delivery artifacts, manages and prioritizes the product backlog, and supports delivery teams throughout the development lifecycle. It collaborates across Commercial Banking domains to shape administrative workflows and cohesive end-to-end experiences, uses data and feedback to guide decisions, and maintains awareness of relevant banking operations, regulations, and technology trends.

Requirements

Bachelor's degree and 4 years' experience, or High School Diploma/GED and 8 years' experience, in Product Management, Product Ownership, Digital Product Delivery, Agile methodologies, or related technology and business disciplines.
Product strategy and roadmap development skills.
Product ownership and backlog management skills.
Requirements gathering and user story creation skills.
Knowledge of Agile and Scrum methodologies.
Stakeholder management and cross-functional leadership skills.
Business process analysis and workflow design skills.
Experience design and customer journey mapping skills.
Platform and ecosystem thinking.
Data analysis and performance measurement skills.
Commercial Banking domain knowledge.

Nice To Haves

Study in Business, Information Systems, Computer Science, Finance, User Experience Design, or a related field.
Commercial Banking or Financial Services experience.
Product Ownership or Product Management experience supporting enterprise platforms.
Experience working across multiple product domains and stakeholder groups.
Experience translating business requirements into Agile delivery artifacts.
Experience partnering with software engineering teams in Agile environments.

Responsibilities

Develop and execute product strategies aligned with organizational and platform goals.
Define and communicate product vision, roadmap, and priorities for Commercial Banking platform capabilities.
Identify opportunities to improve platform experiences, operational efficiency, and business outcomes.
Balance priorities across stakeholder groups and product domains.
Translate business needs into product requirements, user stories, and acceptance criteria.
Partner with Agile delivery teams to clarify requirements, answer questions, and support solution development throughout the delivery lifecycle.
Ensure solutions consider scalability, usability, and long-term platform sustainability.
Collaborate with developers, architects, and analysts to refine features and deliver high-quality outcomes.
Work with product managers, business stakeholders, and technology teams across Commercial Banking to understand needs and identify intersections with Administration capabilities.
Evaluate upstream and downstream impacts of product changes to support a cohesive end-to-end user experience.
Help design administrative workflows and experiences for business users and platform customers.
Facilitate discussions to define business processes, identify dependencies, and align cross-functional teams on priorities and solutions.
Manage and prioritize the product backlog to maximize business value and support strategic objectives.
Participate in Agile ceremonies, including planning, backlog refinement, sprint reviews, and retrospectives.
Make prioritization decisions based on business value, regulatory requirements, technical dependencies, and stakeholder needs.
Provide delivery teams with timely decisions and guidance during development.
Define success metrics and evaluate product performance using quantitative and qualitative feedback.
Use data, user insights, and stakeholder feedback to inform product enhancements and prioritization.
Monitor adoption, usability, and operational effectiveness of delivered capabilities.
Identify opportunities for continuous improvement across products and processes.
Maintain understanding of Commercial Banking operations, digital platform capabilities, and emerging technology trends.
Stay informed about regulatory, operational, and market considerations affecting digital product strategy.
Contribute thought leadership and best practices in platform modernization, digital experiences, and product management.