Manager-Digital Product Management

American Express•Phoenix, AZ

1d•$103,750 - $174,750

About The Position

The Manager-Digital Product Management role is part of the product group within Global Financial Crimes Compliance (GFCC), which builds and implements technology solutions for Global Risk & Compliance and owns the vision and roadmap for capabilities, platforms, and modernization efforts. The position drives product vision, roadmap, and delivery for financial crimes investigation capabilities, combining Product Manager and Product Owner responsibilities. It translates business, data, and customer-experience needs into requirements and measurable outcomes for Agile teams, and partners across business, risk, compliance, data, architecture, and technology functions to design and deliver solutions across the investigations journey.

Requirements

At least 5 years as a Product Manager or Product Owner building and launching products.
Bachelor’s or master’s degree in information technology, computer science, information security, mathematics, statistics, or another relevant qualification.
Proven track record of product lifecycle management, with specific application of scaled Agile delivery.
Ability to think abstractly and address ambiguous or under-defined problems.
Good understanding of iterative development and Agile principles.
Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and change.
Excellent interpersonal skills, including the ability to engage, influence, align, and encourage partners across geographies to drive collaboration and alignment.
Ability to understand sophisticated business problems and analyze complex data to provide simplified solutions to business partners.
Must be eligible to work in the United States; American Express will not pursue visa sponsorship for these positions.

Nice To Haves

Financial Crimes business experience and related solution acumen.
Experience developing machine-learning models and deploying them into a production environment.
Experience with Generative AI, prompt-engineering concepts, production implementation of GenAI use cases, and governance activities.
Experience working in low-code/no-code environments.
Ability to evaluate product performance, define KPIs, and monitor outcomes.
Experience evaluating data quality, performing data governance, or implementing reporting tools.

Responsibilities

Drive the product roadmap and delivery for financial crimes investigations capabilities.
Shape process vision and business architecture; capture and groom requirements; prioritize the backlog; define acceptance criteria, SLAs, and controls; track execution; and report status.
Translate data, investigation-tool, and customer-experience needs into epics, features, user stories, functional and non-functional requirements, and measurable outcomes for Agile delivery teams.
Define product requirements across the investigations journey, including AML investigations, TA, QC, and EDD.
Partner with Decision Science and Data Science to identify and integrate tools and data into the investigative journey.
Work with Technology and Enterprise, Technical, and Data Architecture on solution design, APIs, events, data contracts, decisioning integrations, audit trails, telemetry, resiliency, latency, and operational controls.
Support product controls across processes and critical data elements.
Coordinate with internal Product, Risk, Legal/Compliance, Information Security, Servicing, and Technology partners, and where applicable, external ecosystem participants.

Benefits

Competitive base salaries.
Bonus incentives.
6% company match on retirement savings plan.
Free financial coaching and financial well-being support.
Comprehensive medical, dental, vision, life insurance, and disability benefits.
Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need.
20+ weeks of paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy.
Free access to global onsite wellness centers staffed with nurses and doctors, depending on location.
Free and confidential counseling support through the Healthy Minds program.
Career development and training opportunities.