Manager-Digital Product Management

American Express • Phoenix, AZ

12h

About The Position

Global Risk & Compliance (GRC) independently oversees the company’s compliance, risk-taking, and risk management activities, including identifying, managing, and mitigating risks within the Company’s risk appetite. GRC maintains the overall risk management framework and ensures legal and regulatory compliance. It partners with business units across the enterprise to support the company’s goals for growth and progress and to operate safely, soundly, and in accordance with regulatory expectations.

The product group within Global Financial Crimes Compliance (GFCC) builds and implements technology solutions for GRC and owns the vision and roadmap for capabilities, platforms, and modernization efforts. The Manager, Digital Product Management will drive the product roadmap and delivery for financial crimes investigations capabilities, combining Product Manager and Product Owner responsibilities. The role shapes process vision and business architecture; captures and grooms requirements; prioritizes the backlog; defines acceptance criteria, service-level agreements, and controls; and tracks execution and reports status.

The role translates data, investigative tools, and customer-experience needs into epics, features, user stories, functional and non-functional requirements, and measurable outcomes for Agile delivery teams. It defines requirements across the investigations journey, including AML investigations, TA, QC, and EDD; partners with Decision Science and Data Science to identify and integrate tools and data; and works with Technology and Enterprise, Technical, and Data Architecture on solution design. This includes APIs, events, data contracts, decisioning integrations, audit trails, telemetry, resiliency, latency, and operational controls. The role also supports product controls across processes and critical data elements and coordinates with internal partners and, where applicable, external ecosystem participants.

Employment eligibility to work with American Express in the United States is required. The company will not pursue visa sponsorship for these positions.

Requirements

• At least 5 years of experience as a Product Manager or Product Owner building and launching products.
• Bachelor’s or master’s degree in Information Technology, Computer Science, Information Security, Mathematics, Statistics, or another relevant qualification.
• Proven track record of product lifecycle management, with specific application of Scaled Agile delivery.
• Ability to think abstractly and deal with ambiguous or under-defined problems.
• Good understanding of iterative development and Agile principles.
• Ability to adjust quickly to shifting priorities, multiple demands, ambiguity, and change.
• Excellent interpersonal skills, with a focus on engaging, influencing, aligning, and encouraging partners and business partners across geographies to drive collaboration and alignment.
• Ability to understand sophisticated business problems and analyze complex data to provide simplified solutions to business partners.
• Eligibility to work in the United States; the company will not pursue visa sponsorship.

Nice To Haves

• Financial Crimes business experience and related solution acumen.
• Experience in Machine Learning model development and deployment into a production environment.
• Experience in Generative AI, prompt engineering concepts, and implementation of GENAI production use cases and governance activities.
• Experience working in low-code/no-code environments.
• Ability to evaluate product performance, define KPIs, and monitor outcomes.
• Experience evaluating data quality, performing data governance, or implementing reporting tools.

Responsibilities

• Drive the product roadmap and delivery for financial crimes investigations capabilities.
• Shape process vision and business architecture; capture and groom requirements; prioritize the backlog; define acceptance criteria, SLAs, and controls; track execution; and report status.
• Translate data, investigation-tool, and customer-experience needs into epics, features, user stories, functional and non-functional requirements, and measurable outcomes for Agile delivery teams.
• Define product requirements across the investigations journey, including AML investigations, TA, QC, and EDD.
• Partner with Decision Science and Data Science to identify and integrate tools and data into the investigative journey.
• Work with Technology and Enterprise, Technical, and Data Architecture on solution design, including APIs, events, data contracts, decisioning integrations, audit trails, telemetry, resiliency, latency, and operational controls.
• Support product controls across processes and critical data elements.
• Coordinate with internal Product, Risk, Legal/Compliance, Information Security, Servicing, and Technology partners, and, where applicable, external ecosystem participants.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager