Manager-Digital Product Management

American Express • Atlanta, GA

3d

About The Position

The Digital Workplace Product Group within American Express Technology delivers secure, scalable, and modern collaboration capabilities to colleagues across the enterprise. This product leadership role supports the roadmap, evaluation, and management of emerging AI-powered productivity capabilities, with a focus on Microsoft 365 Copilot, emerging Copilot experiences such as Cowork, Scout/Autopilot, and Code, and the broader Microsoft productivity ecosystem.

The role operates at the intersection of AI, productivity, collaboration, technology, security, governance, and employee experience. It requires strong product-management discipline, deep Microsoft ecosystem knowledge, and technical fluency to evaluate emerging AI capabilities within the needs of a highly regulated enterprise. The product manager works with engineering, architecture, identity, data, cybersecurity, Microsoft technical teams, and enterprise control functions to shape product strategy and assess enterprise readiness.

Requirements

• At least 5 years of experience in Product Management, Technical Product Management, Enterprise Technology, or a related discipline.
• Demonstrated experience owning enterprise digital, productivity, collaboration, SaaS, or AI products.
• Deep knowledge of Microsoft 365 and the Microsoft productivity ecosystem.
• Strong understanding of Microsoft 365 applications and colleague workflows across Teams, Outlook, Word, Excel, PowerPoint, OneDrive, and SharePoint.
• Strong knowledge of Microsoft Copilot and AI-powered productivity experiences.
• Strong understanding of generative AI concepts, including large language models, grounding, prompting, agents, skills, plugins, model limitations, and responsible AI.
• Technical fluency and ability to engage effectively with engineering, architecture, cybersecurity, identity, and data teams.
• Experience defining product strategies, roadmaps, requirements, prioritization frameworks, KPIs, and success measures.
• Strong executive communication, analytical, organizational, and stakeholder-management skills.
• Eligibility to work with American Express in the United States; the company will not pursue visa sponsorship for these positions.

Nice To Haves

• Experience with emerging Microsoft Copilot experiences, including Cowork, Scout/Autopilot, Code, or comparable agentic AI capabilities.
• Experience managing enterprise Microsoft 365 products, including Teams, Outlook, Word, Excel, PowerPoint, OneDrive, and SharePoint.
• Experience with Microsoft AI and productivity product roadmaps and release-management practices.
• Experience with enterprise AI assistants, agents, AI-powered search, and agentic workflows.
• Experience with Microsoft Graph and integration concepts.
• Experience with enterprise identity, permissions, information protection, data loss prevention, retention, and access controls within the Microsoft ecosystem.
• Experience with AI evaluation, experimentation, testing, and measurement.
• Experience with responsible AI, AI governance, data governance, and enterprise risk-management frameworks.

Responsibilities

• Support the product vision, roadmap, and success metrics for Microsoft AI-powered productivity experiences.
• Align roadmap decisions with colleague needs, enterprise priorities, technical dependencies, platform strategy, security requirements, and regulatory considerations.
• Evaluate new Copilot capabilities, releases, and roadmap developments for enterprise applicability, readiness, dependencies, risks, and potential value.
• Develop a coherent product strategy across different Copilot experiences.
• Maintain deep knowledge of the Microsoft 365 productivity ecosystem and how AI capabilities integrate across it.
• Understand colleague workflows across Teams, Outlook, Word, Excel, PowerPoint, OneDrive, SharePoint, and other Microsoft productivity experiences.
• Identify opportunities to create connected employee experiences across Microsoft 365 applications and services.
• Understand dependencies between Copilot capabilities and Microsoft 365 identity, data, search, collaboration, and information architecture.
• Partner with teams responsible for adjacent Microsoft capabilities to create a cohesive colleague experience.
• Monitor changes across Microsoft's product portfolio and assess implications for product strategy and colleague experience.
• Maintain an understanding of generative AI concepts and their application to enterprise productivity experiences.
• Partner with engineering, architecture, identity, data, cybersecurity, and Microsoft technical teams.
• Translate technical architecture, dependencies, platform limitations, and security considerations into product implications and decisions.
• Evaluate product quality, reliability, usability, performance, and enterprise readiness.
• Develop structured approaches for evaluating new Microsoft AI capabilities before enterprise deployment.
• Define product readiness criteria covering colleague value, functionality, technical readiness, security, privacy, compliance, accessibility, supportability, and operational readiness.
• Partner with Information Security, Privacy, Legal, Compliance, Risk, Architecture, and other control functions.
• Ensure product strategies and deployment decisions align with enterprise policies, responsible AI principles, and regulatory expectations.
• Identify product risks, dependencies, control considerations, and potential unintended consequences of new AI capabilities.
• Recommend whether capabilities should be piloted, broadly deployed, restricted, deferred, or require additional controls.
• Maintain product artifacts and decision documentation for governance and enterprise lifecycle management.
• Define product strategies, roadmaps, requirements, prioritization frameworks, KPIs, and success measures.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed