Sr Manager, Digital Product Management

Panera Bread•Saint Louis, LA

3d•$127,461 - $155,477•Hybrid

About The Position

At Panera, the Sr Manager, Digital Product Management helps evolve the company’s consumer-facing digital channels. Reporting to the Director of Product Management, this role uses data and user research to identify solutions that create high-quality customer experiences and maximize organizational benefit. The position follows a hybrid work model, with three days per week in the office. Candidates must reside within a 50-mile radius of Newton, Massachusetts, or Fenton, Missouri. The role currently has no direct reports, though one or two direct reports may be possible in the future.

Requirements

At least 7 years of consumer-facing product management experience.
Excellent communication, collaboration, and presentation skills.
Experience with agile development methodology.
Ability to work effectively amid uncertainty and ambiguity.
Ability to balance multiple objectives, projects, and goals simultaneously.
Strong analytical, prioritization, problem-solving, and negotiating skills.
Technical aptitude and ability to learn systems and technology for potential incorporation or integration into the digital experience.
Strong focus on creating excellent customer experiences.
BA/BS degree.

Nice To Haves

B2B and B2C e-commerce experience.

Responsibilities

Identify unmet customer needs and create innovative concepts to address them.
Develop business cases, including financial impact and benefits statements, and present concepts persuasively to internal audiences.
Define product roadmaps that meet business goals, improve user experiences, drive KPIs, and achieve technical wins; negotiate with peers and make recommendations to senior leadership.
Own execution against the product roadmap and champion consumer, business-team, and stakeholder needs throughout development.
Anticipate project impacts and work with internal business groups to adjust tools and practices to support new features and functionality.
Coordinate with peers, identify interdependencies, and maintain consistency across projects.
Partner with the UX team to build user experiences that address customer pain points and business goals.
Define and document requirements within an agile framework, including clear acceptance criteria suited to iterative development.
Complete user acceptance testing and participate in release activities.
Analyze customer data and translate insights into actions.
Identify and partner with vendors and technology partners to solve technical and business challenges.
Champion process improvements.