Manager -Digital Product Management

American Express • New York, NY

1d

About The Position

American Express’s Internal Audit Group (IAG) is a worldwide function with more than 400 team members and offices in nine countries. Its mission is to protect and enhance organizational value through independent, objective, risk-based assurance and advisory services, and to influence how the company manages risk. The group includes professionals with backgrounds in internal controls, consumer compliance, technology, operational risk, financial accounting, data analytics, and banking operations. Its Professional Practices group manages audit operations, quality and standards, regulatory relations, reporting, training and professional development, and internal capabilities and technologies.

The product manager will help improve existing products and product management practices and support IAG through a significant period of people, process, and technology change. The role supports the vision, strategy, and roadmap for transitioning IAG and non-IAG stakeholders to the Optro audit management system (previously branded as AuditBoard), and iterates on the Tempus resource management tool to maximize desired outcomes. The manager will work with a high-performing, nimble product team and partner with Technology, auditors, IAG Professional Practices, Product, and IAG Data Analytics teams to advance strategic objectives.

Requirements

• At least 3 years of direct Product Management experience.
• BA, BS, or equivalent degree in Accounting, Information Systems, Accounting Information Systems, Data Analytics, or Information Technology.
• Proven ability to discover opportunities, build consensus on solutions, and prioritize a backlog.
• Strong knowledge and experience in risk management and control theory, including risk assessment, control evaluation, and issue management.
• Excellent communication, organization, and collaboration skills.
• Ability to simplify complex ideas, navigate cross-functional teams, build relationships, influence decisions, drive consensus, and deliver shared objectives.
• Ability to self-start, identify opportunities amid ambiguity, and work with a high degree of independence.
• Demonstrated ability to analyze data and processes, identify creative solutions, and drive incremental improvement.
• Proficiency in Microsoft Office and experience using automated reporting and analysis tools.
• Must be eligible to work in the United States for American Express; the company will not pursue visa sponsorship.

Nice To Haves

• Experience implementing, administering, or extensively using audit management software such as AuditBoard/Optro and/or resource management software.
• PM/PO, Internal Audit, Assurance, or Accounting professional certification, such as CIA, CPA, CISA, SAFe, or equivalent.
• At least 3 years of experience in a third-line audit function, second-line function, SOX controls auditing, risk management, or system implementation.

Responsibilities

• Develop and drive a product roadmap that meets current and future stakeholder needs.
• Own key stakeholder relationships and support program and change management for large system implementations.
• Lead product discovery and improvement by forming hypotheses, defining objectives and key results, and assessing options to balance costs and benefits and maximize desired outcomes.
• Translate business requirements into actionable product features and technology user stories.
• Define minimum viable products (MVPs) that achieve strategic outcomes while balancing innovation and efficiency.
• Monitor and deliver desired outcomes across the product life cycle through data analysis and partnership with process owners and Technology colleagues.
• Ensure proper testing and documentation before deployments, release communications, post-deployment support, and usable, accurate system designs that address user and stakeholder needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager