Senior Manager, Digital Product Management – Digital Wallets, Product Enablement
About The Position
The Senior Manager, Digital Product Management will join American Express’s Global Merchant & Network Services (GMNS) Product organization and Digital Wallets team to shape the future of digital payments. The role leads cross-wallet product strategy and operational scalability across the Digital Wallets portfolio. It supports readiness for platform changes and migrations, partner and market enablement, adoption of new features, and the translation of partner requirements and production learnings into product enhancements and reusable capabilities. The Senior Manager partners closely with Technology, Digital Labs, Partner Enablement, wallet product leads, and external strategic partners to simplify and scale delivery of Digital Wallet capabilities globally. The GMNS Network Product team develops and manages payment products and services for American Express Global Network issuers, acquirers, and merchants. Its remit includes existing Network capabilities, new product and service development, and the end-to-end partner lifecycle, supporting proprietary and third-party partners globally with secure and seamless transactions across the American Express Network.
Requirements
- At least 3 years of digital product management experience, with a track record of building and launching high-impact digital products or experiences.
- Demonstrated end-to-end product ownership and judgment, including independently structuring ambiguous problems, developing a point of view, prioritizing competing needs, and driving work through resolution.
- Strong technical aptitude and ability to understand APIs, platform architectures, service dependencies, and system integration patterns, and translate technical concepts into product decisions.
- Intellectual curiosity and a systems-thinking mindset, with the ability to connect insights across partners, markets, products, and platforms and identify opportunities to simplify and scale.
- Detail-oriented and analytical, with the ability to frame key questions, interpret data and qualitative inputs, assess impacts, and make informed product decisions.
- Exceptional communication and relationship-building skills, including the ability to simplify complex topics, develop clear recommendations, influence stakeholders, and align them to drive execution.
- Customer- and partner-centric mindset, passion for building exceptional products and services, and ability to understand diverse user needs and translate them into product requirements and solutions.
- Comfort with iteration and feedback; embraces a test-and-learn approach and adapts based on user insights, data, and team inputs.
- Bachelor’s degree required.
- Must be eligible to work in the United States; American Express will not pursue visa sponsorship for these positions.
Nice To Haves
- Experience in digital payments, wallets, fintech, consumer technology, platform products, or related digital ecosystems is preferred.
Responsibilities
- Serve as a cross-wallet product leader and subject matter expert, developing expertise in Digital Wallet architecture, APIs, integration models, and requirements to guide partner, market, platform, and production needs.
- Own and deliver cross-wallet product enhancements arising from partner, market, onboarding, platform, and production needs; translate requirements into scalable solutions and drive capabilities from prioritization and discovery through delivery and launch.
- Provide product leadership for partner and market enablement, working with Partner Enablement to assess requirements, support product governance and approvals, and resolve complex product questions.
- Lead product readiness for platform changes and migrations by assessing impacts to products and issuers, defining requirements, managing dependencies, coordinating issuer migration planning, readiness, and communications, and partnering with Technology and Partner Enablement on execution.
- Lead the product response to material production issues and escalations, align stakeholders on solutions, communicate impacts and status, secure leadership decisions when needed, and translate recurring issues into longer-term product improvements.
- Drive adoption of new Digital Wallet features and capabilities with wallet Product leads, Partner Enablement, and other stakeholders by identifying adoption barriers and opportunities to improve go-to-market processes.
- Continuously improve the Digital Wallet onboarding and operating model, using partner, market, and production learnings to simplify and standardize requirements, processes, tools, and capabilities, reduce friction, and increase global scalability.
Benefits
- Competitive base salaries
- Bonus incentives
- 6% company match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need
- 20+ weeks of paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy
- Free access to global onsite wellness centers staffed with nurses and doctors, depending on location
- Free and confidential counseling support through the Healthy Minds program
- Career development and training opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
