Sr Product Manager – Digital Product Management
About The Position
The Senior Product Manager, Digital Product Management, helps drive digital transformation by delivering experiences and technology capabilities that enable client-facing representatives to better serve Schwab clients. The role shapes the strategy and evolution of Salesforce capabilities, reporting, digital channels, and integrations, working with product, technology, UX/UI, service, marketing, and business partners to turn client and representative needs into product solutions. The position owns work across the product lifecycle, including understanding end-user needs, setting strategy and roadmaps, translating needs into requirements and priorities, supporting delivery, measuring outcomes, and identifying improvements. It requires product management experience, strategic thinking, relationship building, communication, stakeholder influence, technology fluency, and execution. The role is intended to be performed on site at the specified location.
Requirements
- 5 or more years of Salesforce and/or product management experience, with demonstrated responsibility for delivering technology or digital capabilities.
- Experience contributing to or owning product strategy, vision, roadmaps, prioritization, and product lifecycle execution.
- Ability to translate business opportunities, stakeholder needs, and user feedback into product requirements and outcomes.
- Experience partnering cross-functionally with technology, UX/UI, service, marketing, operations, and business stakeholders.
- Experience building relationships and influencing decisions across multiple organizational levels.
- Ability to clearly communicate and present complex product, technology, or business concepts to multiple audiences, including leadership.
- Experience managing multiple initiatives, priorities, and deliverables with ownership and organization.
- Experience working in complex, evolving environments where priorities, technologies, and customer needs may change.
- Applicants must be currently authorized to work in the United States on a full-time basis without employer sponsorship.
Nice To Haves
- Financial services experience.
- Channel management and/or telephony integration experience.
- Experience with Salesforce-supported client, sales, or service experiences.
Responsibilities
- Lead product management efforts that enable client-facing representatives to use technology solutions to better serve Schwab clients.
- Partner with product and technology teams throughout the product lifecycle to deliver Salesforce and digital solutions.
- Develop an understanding of end-user needs and use stakeholder insights to help prioritize product initiatives.
- Partner with UX/UI teams to facilitate feedback sessions, establish OKRs and success measures, and continuously improve the user experience.
- Partner with business stakeholders to develop product strategy and roadmaps that evolve Salesforce capabilities and support business objectives.
- Translate business and user needs into product requirements, refinements, and actionable priorities.
- Work cross-functionally with technology, design, service, marketing, and business partners to evolve digital capabilities.
- Communicate product vision, strategy, priorities, progress, and outcomes to stakeholders and leadership.
- Use feedback, product insights, and measurable outcomes to identify opportunities for continued product improvement.
Benefits
- The role may be eligible for bonus or incentive opportunities.
- Competitive total rewards package.
- Ongoing learning through role-based development, cross-functional exposure, coaching, and opportunities to deepen expertise.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
