Digital Navigator - Superior

Digital Equity Institute • Superior, AZ

23h • Onsite

About The Position

IDIA is seeking passionate Digital Navigators to join their team in Superior. This community-driven nonprofit is committed to bridging the digital divide and ensuring everyone has the tools, skills, and confidence to use technology. This role is ideal for tech enthusiasts, or aspiring tech enthusiasts eager to learn, who have a knack for teaching and want to make a real impact. You will work daily inside a Hive, in the field at partner sites, and on weekends approximately two days a month, building trusted relationships with Superior residents including rural households, mining community families, tribal members, older adults, and youth. Many participants have limited prior access to technology. Your role is to support them in building independence over time. This part-time position is based at IDIA's Superior Hive. Hours are consistent week-to-week with some flexibility. Accurate and timely data entry is a core and non-negotiable function of this role.

Requirements

• Experience supporting people in learning new skills or navigating services.
• Strong interpersonal and communication skills; ability to explain technical concepts accessibly.
• Passion for helping people learn to use technology and the Internet.
• Talent for creating engaging digital education and skill-building workshops and camps
• Experience and dedication to working in marginalized communities.
• Strong communication and interpersonal skills.
• Basic proficiency in using digital devices, internet connectivity, and common online platforms.
• Willingness to continue learning new hardware and software and staying informed of emerging technology trends.
• Adaptability to customize workshop content for varying skill levels
• Demonstrated reliability and accuracy in data entry or administrative documentation.
• Ability to work independently and make sound decisions in community settings.
• Availability for a consistent part-time schedule including approximately two weekend days per month.
• Valid driver's license and reliable transportation.
• Ability to pass a background check; IDIA serves youth and vulnerable adult populations.
• Ability to lift and move equipment up to 25 lbs.

Nice To Haves

• Experience in a digital inclusion or community education program.
• Experience working in rural or small-town communities, with an understanding of the distinct strengths and challenges of rural service delivery.
• Bilingual proficiency in Spanish and English.
• Familiarity with adult learning or trauma-informed practice.

Responsibilities

• Maintain a consistent, welcoming presence at your assigned Hive during posted operating hours.
• Deliver drop-in and scheduled programming at the Hive and at off-site field locations including partner organizations, schools, libraries, and community events.
• Support Mobile Hive activations and pop-up programming as assigned, including occasional travel within the service area.
• Ensure the Hive environment is organized, functional, and accessible; manage device inventory and perform basic troubleshooting.
• Craft interactive digital skills workshops and camps tailored to the needs of your community - topics include basic device use, internet navigation, online safety, telehealth access, job search tools, and understanding new tools like AI and how to use them safely and effectively.
• Customize workshop content for small group and one-on-one environments, adapting pacing and approach for participants at varying skill and confidence levels.
• Facilitate workshops and provide hands-on guidance to participants across age groups, from youth to older adults.
• Support IDIA camp series programming as assigned.
• Build sustained, trust-based relationships with community members.
• Connect participants to internal IDIA programming and external community resources through warm referral.
• Represent IDIA at community events and partner convenings; some evening and weekend availability is required.
• Complete accurate, timely participant intake records for every individual served.
• Log session attendance, skill milestones, and referral activity in IDIA's data systems at the time of service or same day.
• Maintain data quality standards required by IDIA's grant reporting frameworks.
• Contribute participant data and narrative information to program reports upon request of the Program Manager.
• Adhere to IDIA's mandatory reporting obligations and protocols.
• Participate in staff meetings, training, and professional development as required.
• Contribute to a positive, mission-aligned team environment.

Benefits

• Flexible schedule
• Professional Development
• Access to professional development including Digital Navigator training and IDIA-sponsored learning opportunities.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed