Digital Navigator

Evansville Goodwill Industries•Evansville, IN

1d•Hybrid

About The Position

Join our team at Goodwill, where your work goes beyond a paycheck and directly supports our mission through life-changing programs like job training, digital skills, disability assistance programs, and high school diplomas for adults! Your efforts make a real difference in people's lives. As a Digital Navigator, you will deliver engaging digital literacy and workforce development instruction to adult learners across Evansville Goodwill Industries, Inc.’s territory. Working under the Director of Digital Skills Development and Instruction, you will teach structured curriculum, provide individualized support, and travel to community locations to expand access to digital skills training. You will help individuals overcome barriers, gain certifications, and build skills needed for success in today’s digital world.

Requirements

High school diploma or equivalent required
Ability to read, write, and communicate effectively in English
Strong facilitation, professionalism, communication, and presentation skills with the ability to engage adult learners with varying abilities and experience
Proficiency in Microsoft 365, Google Workspace, and digital learning tools
Excellent organizational skills with the ability to manage data, maintain confidentiality, and meet reporting requirements
Valid driver’s license, reliable transportation, and automobile insurance required
Flexibility for travel and scheduling needs
Must pass background check and drug screen

Nice To Haves

Post-secondary education in education, workforce development, or related field preferred
Bilingual preferred
Familiarity with adult learning principles preferred

Responsibilities

Deliver digital literacy and workforce readiness instruction (Northstar, Google/AI tools, Microsoft Office) in both classroom and community-based settings, including required travel
Adapt instruction for diverse learners and provide one-on-one coaching to support individual goals and skill development
Assess participant progress and maintain accurate data, certifications, attendance, and outcomes using Caseworthy CRM while ensuring grant compliance
Support outreach, recruitment, and participant intake efforts, while assisting with scheduling, program development, and Opportunity Center operations
Provide internal staff training, maintain confidentiality, attend professional development, and ensure adherence to safety and organizational standards
Model appropriate behavior aligned with Goodwill’s mission and values
Represent Goodwill in a professional and positive manner
Follow all organizational policies, safety procedures, and CARF standards