DIGITAL NAVIGATOR - PT Seasonal

City of Amarillo • New, KY

1d • Onsite

About The Position

The Seasonal Digital Navigator is a grant-funded, summer position focused on providing one-on-one digital help desk support to community members at designated City of Amarillo and community partner locations. This role plays a key part in addressing digital access by giving residents a consistent, in-person resource for technology assistance, whether that's setting up an email account, troubleshooting a phone, or building confidence with a personal device. Navigators work directly with the public on a walk-in basis and meet people wherever they are in their tech journey. Digital Navigators are trained and supervised by the Digital Outreach team.

Requirements

• No formal education is required.
• Candidates should have basic technology experience and be comfortable working directly with the public and supporting individuals with varying skill levels.
• Strong communication skills, patience, and a customer-centric approach are required.

Nice To Haves

• Working knowledge of common consumer technology, including smartphones, tablets, laptops, web browsers, email, and basic productivity and internet software.
• Ability to read and follow written procedures and training materials.
• Ability to clearly document interactions and complete simple written reports.
• Strong oral and written communication skills, with the ability to explain technology concepts in plain language to community members of all backgrounds and skill levels.

Responsibilities

• Provide one-on-one help desk assistance to community members during scheduled shifts at community locations.
• Help individuals access and navigate online resources for education, employment, healthcare, government services, and other essential needs.
• Assist with basic use of personal digital devices, common software applications, and internet tools.
• Support community members at varying skill levels with patience, empathy, and a customer-service mindset.
• Log all interactions and assistance provided in the designated tracking system to support grant reporting and program evaluation.
• Maintain resident privacy and avoid collecting, storing, or sharing personal login information or sensitive information.
• Participate in onboarding, training, and check-ins as scheduled.
• Other duties as assigned.

Benefits

• The City of Amarillo is an Equal Opportunity employer and encourages applications from eligible and qualified persons regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, genetic information or protected veteran status, in compliance with applicable federal, state and local law.
• The City of Amarillo provides reasonable accommodations to applicants with disabilities on a case by case basis.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed