Digital Marketing Intern, Email

Medecins Sans Frontieres (Doctors Without Borders) - United States•New York, NY

11h

About The Position

The Digital Marketing Intern, Email will support our rapidly growing email and SMS marketing and fundraising program. In this role you’ll be supporting a dynamic and evolving program focusing on expanding our digital engagement, improving the performance of email acquisition and retention, and increasing the share of digital revenue from sustainers — donors who give recurring monthly, quarterly, or annual gifts. The intern will be tasked with administrative support for the creative, production, and fulfillment aspects of digital campaigns – from creative ideation to campaign setup. The Digital Marketing Intern’s main priority will be to ensure the smooth execution of the email and SMS program. You will learn how MSF takes an omnichannel, integrated approach to marketing, using available marketing and project management tools and technologies while also innovating to bring the work of MSF to life with the right message at the right time. This internship is ideal for anyone interested in digital fundraising and marketing, as well as the administration of non-governmental organizations (NGOs).

Requirements

Communicates effectively via email, telephone, and in person with MSF staff members to maintain and strengthen relationships.
Demonstrates ability to understand, execute, manage, and problem-solve digital marketing processes, and navigate unforeseen challenges.
Builds strong relationships and delivers solutions geared to aiding others. Solicits feedback and data; conveys a clear understanding of the level of service the team is providing; takes action when standards are not met by team; aligns processes with organizational needs.
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Consistently looks at complex issues from many angles; obtains a rich and deep understanding; swiftly cuts to the core issue; skillfully separates root causes from symptoms.
Takes a broad view when approaching issues, using a global lens. Shows global thinking at work; adjusts organizational practices to meet the unique needs of different regions or countries. Uses a broad perspective when addressing issues and challenges.
Creates new and better ways for the organization to be successful. Approaches professional work in unique or innovative ways. Offers original ideas. Appreciates others' creative ideas and solutions and provides helpful input to enhance them.
Sees ahead to future possibilities and translates them into breakthrough strategies.
Consistently achieves results, even under tough circumstances. Regularly pushes self to achieve outstanding outcomes; consistently establishes bold goals for own performance; is passionate about excellent results and significant contributions. Shows great tenacity to complete goals/initiatives in a timely way.
Holds self and others accountable to meet commitments.
Builds partnerships and works collaboratively with others to meet shared objectives. Readily involves others to accomplish goals; stays in touch and shares information; discourages "us versus them" thinking; shows appreciation for others' ideas and input.
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
Recognizes the value that different perspectives and cultures bring to an organization. Confronts stereotyping and offensive comments promptly. Consistently behaves with great sensitivity toward differences in cultural norms, expectations, and ways of communicating.
Builds strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Handles conflict situations effectively, with a minimum of noise.
Effectively builds formal and informal relationship networks inside and outside the organization.
Paints a compelling picture of the vision and strategy that motivates others to action.
Gains the confidence and trust of others through honesty, integrity, and authenticity. Models honesty and authenticity and encourages others to be up front with one another. Demonstrates reliability and places a strong emphasis on the team meeting its commitments. Fairly represents others' positions.
Operates effectively, even when things are not certain or the way forward is not clear. Responds effectively to unclear situations, seeks to resolve ambiguity and make progress. Seeks guidance on how to adapt to changes, responds with appropriate composure and effectiveness.
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.
Rebounds from setbacks and adversity when facing difficult situations.
Planning and prioritizing work to meet commitments aligned with MSF-USA goals.
Interprets and applies understanding of key financial indicators to make better business decisions.
Anticipating and adopting innovations in organizational digital and technology applications.
The ability and skill to determine and analyze trends from data that is collected to assist in compiling reports that will help in decision-making.
The ability and skill to plan and manage small project work assignments within desired cost, time and quality parameters.
Adapts approach and demeanor in real time to match the shifting demands of different situations. Serves as an example of adaptability and provides guidance and support to help others adapt to new situations. Considers the needs of clients, constituents, and the organization; shifts priorities appropriately.
Applying knowledge of MSF-USA and the industry to advance the organization’s goals.
This role has no supervisory responsibility.

Nice To Haves

Passion for digital marketing with an eye for captivating storytelling and persuasive messaging.
Creative problem solver with strong analytical skills.
Good eye for detail and for managing competing calendars and priorities.
Excellent organizational skills.
Effective communicator able to prioritize tasks and achieve deadlines.
Keen eye for detail and ability to work well with collaborative teams to achieve results together.
Educational background in Digital Marketing, Media, Communications, or other relevant field of study.
Knowledge of, and interest in, international affairs and/or activism, NGOs, or digital fundraising.
Basic knowledge of or experience with email platforms or Salesforce systems.
Familiarity with project management software (Asana, Jira, or similar).
Strong attention to detail and proofreading skills.
Excellent interpersonal, written, and oral communication skills.
Comfortable working in a high-energy, fast-paced environment.
Ability to work independently and as a member of a team.
Genuine commitment to MSF’s principles and work.

Responsibilities

Coordinate tasks for data projects utilizing project management tools to deliver prescribed outcomes.
Deliver small-scale projects while working within an established program management plan.
Support administrative tasks and development of processes to achieve team efficiencies.
Support curation, drafting, and editing of content in alignment with our brand, voice, and diversity, equity and inclusion guidelines - setting the stage for versatile content that resonates across digital and offline channels.
Support the day-to-day operation, maintenance, and enhancement of digital channel tech to meet ambitious strategic goals - with an emphasis on collaboration, user experience, and continuous improvement.