Digital Marketing Coordinator
About The Position
Five9 is seeking a proactive, detail-oriented coordinator to produce and deliver live and simu-live webinars for prospects, customers, and partners. The role supports the full webinar lifecycle, from platform setup and registration through live production, follow-up, and reporting, using Zoom Webinars and Zuddl. As part of the Demand Generation team, the coordinator works with Sales, Product Marketing, Customer Marketing, and Creative to deliver professional webinars and support integrated campaigns and account-based marketing programs. The role involves hands-on management of marketing systems, data, event logistics, and attendee experience in a fast-paced environment. The position is fully remote for candidates who live more than 30 miles from a Five9 office. Candidates who live within 30 miles of an office work in a hybrid arrangement, in the office three days per week (Tuesday, Wednesday, and Thursday).
Requirements
- Experience coordinating, producing, or supporting webinars or virtual events.
- Working knowledge of Zoom Webinars, including setup, hosting, polls, Q&A, reporting, and recordings.
- Familiarity with Zuddl or a similar virtual event platform, such as ON24, Goldcast, BigMarker, or Webex.
- Bachelor's degree in Marketing, Communications, Business, or a related field, or equivalent experience.
- Excellent organizational skills and ability to manage multiple events and tasks at once.
- Strong written and verbal communication skills and comfort working with presenters and executives.
- Ability to remain calm and resourceful when handling live technical issues.
- Tech-savvy and eager to learn new platforms and tools.
- Ability to thrive in a fast-paced, collaborative, remote-friendly environment.
Nice To Haves
- Experience with Salesforce, including campaigns, campaign members, and lead and contact records.
- Experience with Marketo, including programs, smart campaigns, forms, and landing pages.
- Experience with email marketing, including building, testing, sending, and interpreting performance reports.
- Exposure to B2B marketing, digital advertising, or SaaS environments.
- Basic graphic design, audio, or video editing skills using Adobe Creative Suite, Canva, or similar tools.
Responsibilities
- Coordinate end-to-end logistics for live and simu-live webinars using Zoom Webinars and Zuddl.
- Configure webinar platforms, branding, registration pages and links, polls, Q&A, chat, and recordings.
- Schedule and conduct rehearsals and technical checks; coordinate speakers, presenters, internal stakeholders, and run-of-show details.
- Host and moderate live sessions, monitor audio, video, and slides, and troubleshoot technical issues in real time.
- Build, test, and deploy invitations, registration confirmations, reminders, and follow-up emails through Marketo.
- Align webinar messaging, creative assets, and audience segmentation with marketing managers.
- Ensure registration and attendance data flows accurately into Marketo and Salesforce, and support lead handoff to Sales.
- Coordinate with Sales, Product Marketing, Customer Marketing, and Creative to deliver assets on time and maintain accurate promotion timelines.
- Plan ahead, maintain the webinar calendar for the following three months, and execute webinars on schedule.
- Maintain checklists, templates, and process documentation.
- Publish recordings and post-event assets promptly to Five9 channels.
- Track and analyze registrations, attendance, engagement, and conversion; prepare post-event reports and recommend improvements.
- Monitor new features in webinar and event platforms and suggest ways to improve the attendee experience.
Benefits
- Health, dental, and vision coverage beginning on the first day of employment; Five9 covers 100% of the employee portion and shares a high portion of dependent costs.
- Short- and long-term disability coverage.
- Basic life insurance.
- 401(k) savings plan with employer matching.
- Access to a mental health support platform offering therapy, coaching, and self-guided mindfulness resources for covered employees and dependents.
- Employee stock purchase plan.
- Paid time off.
- Company-paid holidays.
- Paid volunteer hours.
- 12 weeks of paid parental leave.
- The total compensation package may include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
