Digital IT Analyst

TEKsystems • Town of Montezuma, NY

6d • $25 - $30 • Onsite

About The Position

The Digital IT Analyst (Desktop Support / Systems Administrator) supports the deployment, configuration, and ongoing support of specialized healthcare technology and Windows-based environments. The role combines help desk support, system administration, hardware troubleshooting, and networking responsibilities to provide timely and effective technical assistance to end users. The position is fully onsite in Syracuse, New York, and is a contract role. The stated pay range is $25.00–$30.00 per hour. The position is anticipated to close on November 10, 2026.

Requirements

• At least 3 years of experience in desktop support, help desk, systems administration, or technical support roles.
• Strong experience supporting Windows 10/11 and Microsoft-based environments.
• Knowledge of hardware troubleshooting, configuration, and deployment.
• Understanding of networking fundamentals, including IP addressing, subnetting, DNS, DHCP, and network connectivity troubleshooting.
• Experience with remote support tools such as TeamViewer, Bomgar, or similar platforms.
• Ability to diagnose and resolve complex technical issues in a fast-paced environment.
• Excellent customer service, communication, and documentation skills.
• Ability to manage multiple priorities while maintaining attention to detail.

Nice To Haves

• Experience with Microsoft Active Directory, Group Policy, Microsoft 365, and endpoint management tools.
• Exposure to Cisco Meraki or other enterprise networking platforms.
• Experience supporting healthcare, medical device, or highly regulated environments.
• Familiarity with system administration, server support, virtualization, and network infrastructure.
• Relevant certifications such as CompTIA A+, Network+, Microsoft, or Cisco certifications.

Responsibilities

• Provide Tier 1–3 technical support for end users with hardware, software, and network-related issues.
• Troubleshoot Windows operating systems, desktop applications, peripherals, and connected devices.
• Configure, deploy, maintain, and support specialized hardware and technology platforms.
• Perform system imaging, device provisioning, inventory management, and workstation setup.
• Support software upgrades and system migrations, and resolve post-deployment issues.
• Diagnose connectivity issues involving TCP/IP, DNS, DHCP, VPNs, and local area networks.
• Use remote support tools to troubleshoot and resolve issues for users across multiple locations.
• Assist with user account administration, permissions management, and general system configuration.
• Work with vendors and internal technical teams to escalate and resolve complex issues.
• Document troubleshooting steps, resolutions, and procedural updates in accordance with established standards.
• Support network infrastructure components, including switches, wireless connectivity, structured cabling, and basic firewall administration.
• Monitor system performance and proactively identify areas for improvement.

Benefits

• Medical, dental, and vision coverage, subject to eligibility and applicable terms.
• Critical illness, accident, and hospital coverage, subject to eligibility and applicable terms.
• 401(k) retirement plan with pre-tax and Roth post-tax contributions available, subject to eligibility and applicable terms.
• Voluntary life and AD&D insurance for employees and dependents, subject to eligibility and applicable terms.
• Short- and long-term disability coverage, subject to eligibility and applicable terms.
• Health Spending Account (HSA), subject to eligibility and applicable terms.
• Transportation benefits, subject to eligibility and applicable terms.
• Employee Assistance Program, subject to eligibility and applicable terms.
• Time off or leave, including PTO, vacation, or sick leave, subject to eligibility and applicable terms.

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed