Digital Experience Team Leader

Meijer•Lansing, MI

About The Position

Plans, directs, and supervises team members in the day-to-day operations of various store departments. Serves as a mentor and coach to team members, implementing strategies to improve customer service and sales while ensuring customer needs are met quickly and efficiently. Maintains store appearance, with attention to prime shopping hours, product presentation, and company standards. The role is responsible for department staffing and hiring, team development and succession planning, disciplinary documentation and recommendations, and department financial performance, including profit and loss, sales, and shrink. The Team Leader models and promotes friendly, efficient service, ensures team members are trained, spends most of their time communicating with customers and team members in the store, and promotes a safe work environment. Reliable and consistent attendance is required; other duties may be assigned.

Requirements

High school diploma or equivalent.
2–3 years of related retail experience.
One year of management experience.
Ability to communicate clear and precise direction to team members.
Ability to resolve conflict by addressing root-cause issues.
Ability to manage multiple tasks.
Ability to analyze financial and statistical information and use it to make informed decisions.
Ability to teach suggestive selling.
Ability to lead an organization that practices safe work at all times.
Ability to mentor team members across the organization, including SDITs, hourly team members, and team leaders.
Successful completion of all required certifications.

Nice To Haves

Rotational assignments in other store areas such as meat, bakery, produce, and deli.
Customer service and product flow experience.

Responsibilities

Plan, direct, and supervise team members in day-to-day store operations.
Provide courteous, friendly, and efficient service to customers and team members and maintain a positive company image.
Manage staffing, selection, and hiring to meet staffing needs.
Support succession planning by providing career paths, identifying development needs, and participating in promotion decisions.
Document and apply disciplinary actions and make recommendations concerning discharge.
Manage department profit and loss, achieve sales goals, and maintain shrink.
Model exceptional, fast, and friendly customer service.
Communicate the Meijer Friendly Initiative in team meetings and conversations.
Mentor and coach team members to exceed customer service and sales goals and maintain Meijer standards.
Ensure team members are trained in all aspects of their jobs and complete required training.
Spend the majority of work time in the store communicating with customers and team members to ensure exceptional service.
Promote a safe work environment.
Maintain store appearance, product presentation, and company standards, particularly during prime shopping hours.
Maintain reliable and consistent attendance.
Perform other duties as assigned.