Digital Experience Leader

RH Restoration Hardware•NC, NC
•$90,000 - $100,000

About The Position

RH is seeking a Digital Experience Leader to manage the execution and launch of re-platforming, ongoing implementation, and the management of enhancements and issues related to the digital experience’s core shopping funnel. This includes search, product pages, and category shopping experiences across web and apps. The role develops and executes a strategic vision for integrating enterprise platforms and creating efficiencies. It maintains a product roadmap, defines project scope with stakeholders, ensures teams have the inputs and requirements needed for execution, and writes technical requirements with business and creative partners. The Digital Experience Leader runs roadmap projects, leads the digital product transition to a new web merchandising and CMS platform, researches product development opportunities, and works with business and technology teams to deliver products on time. The role also measures and shares outcomes from enhancements and launches to inform future product strategy and roadmaps.

Requirements

  • At least 5 years of experience in digital product management with back-end enterprise platforms, tools, or systems.
  • Ability to run meetings efficiently, share notes, and align large groups on scope of work.
  • Ability to manage ambiguity and flexible processes across a large organization with diverse stakeholders.
  • Ability to adapt to and work with project management and creative tools such as JIRA, Sketch, Figma, and Airtable.
  • Self-starter with an entrepreneurial spirit.

Nice To Haves

  • Past experience in Product Management and strategy is preferred.

Responsibilities

  • Live RH’s vision, values, and beliefs every day.
  • Develop and execute a strategic vision for integrating new and existing enterprise platforms and creating efficiencies.
  • Build and maintain a product roadmap that gives leaders and business partners visibility into active and upcoming projects.
  • Run stakeholder workshops to define needs, goals, and objectives and turn them into action items and scope for future work.
  • Ensure the necessary inputs and requirements are in place to execute work across organizational groups.
  • Write technical requirements with input from business and creative partners to build or integrate strategic solutions.
  • Run assigned roadmap projects and involve partners to consult, test, and approve progress.
  • Lead the digital product transition to a new web merchandising and CMS platform.
  • Research and suggest new product development and refinements to existing products.
  • Liaise with business stakeholders and the technology team to ensure products are delivered on time.
  • Measure, learn from, and share outcomes from enhancements and project launches to optimize future work and inform product strategy and roadmaps.
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