Digital Experience Specialist - Mercedes Benz of Calabasas
About The Position
The Digital Experience Specialist helps Mercedes-Benz customers set up and use the technology built into their vehicles. The role supports customers with the Mercedes-Benz me Connect app and connected vehicle features, including account activation, vehicle pairing, navigation, remote functions, and other digital services. The specialist explains technology in an approachable way, troubleshoots common app, account, Bluetooth, connectivity, and activation issues, and partners with Sales and Service teams during vehicle delivery and throughout ownership. The role also requires staying current on Mercedes-Benz technology, software, and digital features while delivering a polished, personalized customer experience consistent with the brand. This is a full-time position at Mercedes-Benz of Calabasas. The schedule requires Monday–Saturday availability, with Sundays off. Compensation is described as $18 per hour plus performance-based commission, with salary information also stated as up to $55,000 per year and a yearly compensation range of $50,000–$55,000.
Requirements
- Customer service experience in automotive, hospitality, retail, wireless/mobile, technology, luxury sales, or a similar customer-facing environment.
- Comfort using smartphones, mobile apps, Bluetooth, and everyday technology.
- Strong communication and problem-solving skills.
- Patience and confidence working with customers who have different levels of technical experience.
- Professionalism, organization, and ability to manage multiple customer interactions.
- Valid driver’s license with an acceptable driving record.
- Must be legally authorized to work in the United States.
- Ability to successfully complete pre-employment requirements, including a background check, motor vehicle record review, and drug screening.
Responsibilities
- Help customers set up and use the Mercedes-Benz me Connect app and connected vehicle features.
- Guide customers through account activation, vehicle pairing, navigation, remote functions, and other digital services.
- Explain technology in a simple, approachable way to customers with different levels of experience.
- Troubleshoot common app, account, Bluetooth, connectivity, and activation issues.
- Partner with Sales and Service teams to support customers during vehicle delivery and throughout ownership.
- Stay current on Mercedes-Benz technology, software, and digital features.
- Deliver a polished, personalized customer experience consistent with the Mercedes-Benz brand.
Benefits
- Medical, dental, and vision coverage
- 401(k) with company match
- Paid time off
- Paid parental leave
- Company-paid life insurance
- Ongoing training and professional development
- Employee vehicle purchase and lease benefits
- Career growth and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
