Digital Director - Bill Payments & Transfers Operations

Bank of America•New York, NY

4d•$126,300 - $192,600•Onsite

About The Position

The Digital Director leads operational governance for Bill Payments and Transfers, overseeing consistent execution of controls, monitoring, issue management, and risk mitigation across the product portfolio. The role owns audit engagement activities, including coordinating responses, managing audit issues and action plans, and driving timely, sustainable resolution. It establishes and maintains an operational monitoring framework by evaluating metrics, controls, and key risk indicators, identifying coverage gaps, and supporting effective risk management. The position partners with Product, Technology, Operations, Risk, Compliance, Legal, and Control teams to understand product functionality, operational processes, and emerging risks, and to ensure products operate within established frameworks. It also leads operational improvement initiatives and governance action plans, including validation and quality assurance. The director contributes to digital strategies and process transformations, manages large programs or portfolios of projects, promotes governance and risk-management practices, supports business cases and funding, and influences stakeholders across the bank. The role is based at the listed Chicago or New York office locations and is an in-office role consistent with Bank of America's stated in-office culture.

Requirements

At least 5 years of experience in operations, product management, operational risk, business controls, audit, compliance, governance, process improvement, program management, or a related business function.
Experience leading or supporting operational governance, risk management, control oversight, audit engagement, issue management, or process improvement initiatives in a complex organization.
Ability to design, evaluate, and enhance metrics, controls, monitoring processes, and governance frameworks to support business objectives and operational effectiveness.
Strong analytical and problem-solving skills, including assessing complex issues, identifying trends and opportunities, and translating findings into actionable recommendations.
Experience performing root cause analysis and driving cross-functional action plans to improve processes, controls, operational performance, or customer outcomes.
Ability to influence and drive results across stakeholder groups, including Product, Technology, Operations, Risk, Compliance, Legal, Audit, or equivalent business partners, without direct management authority.
Excellent verbal and written communication skills, including communicating complex operational, governance, and risk-related topics to leadership and business partners.
Strong attention to detail and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
Skills listed include business acumen, decision making, product design and development, product management, program management, executive presence, oral and written communications, presentation skills, prioritization, business case review, hiring and onboarding, negotiation, strategic thinking, and talent development.

Responsibilities

Lead operational governance across Bill Payments and Transfers, ensuring consistent execution of controls, monitoring, issue management, and risk mitigation.
Own audit engagement activities, including coordinating audit responses, managing audit issues and action plans, and driving timely, sustainable resolution.
Establish and maintain an operational monitoring framework by evaluating metrics, controls, and key risk indicators; identify coverage gaps and support effective risk management.
Partner with Product, Technology, Operations, Risk, Compliance, Legal, and Control partners to understand product functionality, operational processes, and emerging risks.
Lead operational improvement initiatives and governance action plans, including validation and quality assurance, to ensure effective implementation and adherence to standards.
Contribute to digital strategies and process transformations that deliver industry-leading solutions and business results.
Manage a large program or portfolio of projects, overseeing timelines, budgets, and resource allocation.
Promote governance, risk management, and analytics best practices to guide portfolio roadmaps and prioritization.
Support program or portfolio business cases, funding, progress status, promotion, and advocacy across the bank.
Craft narratives and storytelling to raise awareness and rally executive support across the bank.
Build alliances, negotiate, and influence stakeholders across levels and functions to drive outcomes.
Use critical thinking and data findings to inform decisions involving digital delivery, prioritization, negotiation, hiring, and staffing.