Digital Manager - Bill Payments & Transfers Business Controls

Bank of America • New York, NY

3d • $93,000 - $140,000 • Onsite

About The Position

At Bank of America, the Digital Manager supports Bill Payments and Transfers business controls by executing and overseeing operational metrics and ensuring timely, consistent monitoring and reporting across the portfolio. The role designs, enhances, and evaluates metrics and key risk indicators to identify emerging risks, assess control effectiveness, and drive continuous improvement.

The Digital Manager partners with Product Owners and business stakeholders to develop metrics and monitoring capabilities aligned with evolving products, customer experiences, and risk priorities. The role leads the investigation and resolution of issues identified through metrics, coordinates corrective actions, and tracks outcomes through completion. It also collaborates with Product, Technology, Operations, Risk, Compliance, Legal, and other cross-functional partners to implement monitoring frameworks, support business objectives, and maintain effective risk mitigation strategies.

Bank of America describes an in-office culture supporting collaboration, engagement, and career development, with role-specific flexibility based on responsibilities and business needs. The position is based in Chicago, Illinois, or New York, New York, and is a first-shift role scheduled for 40 hours per week.

Requirements

• At least 2 years of experience in metrics, operations, analytics, risk, controls, product, process management, or a related role.
• Strong analytical and problem-solving skills, including the ability to identify emerging trends, anomalies, and risk indicators through data analysis and metric evaluation.
• Exceptional attention to detail and intellectual curiosity, with the ability to investigate complex problems, challenge assumptions, and uncover underlying drivers of performance and risk.
• Proven ability to lead root cause analysis across complex processes and systems.
• Ability to drive problem remediation from identification through resolution, ensuring corrective actions are implemented effectively and risks are appropriately mitigated.
• Strong communication and stakeholder management skills, including the ability to explain complex findings, problems, and recommendations to leadership and cross-functional teams and influence action across organizations.
• Skills in collaboration, decision making, problem solving, production support, project management, business operations management, policies and procedures management, product design and development, product management, stakeholder management, Agile practices, oral communication, presentation, process management, and written communication.

Responsibilities

• Execute and oversee Digital Payments operational metrics across Bill Payments and Transfers products, ensuring timely and consistent monitoring and reporting across the portfolio.
• Design, enhance, and proactively evaluate metrics and key risk indicators to identify emerging risks, assess control effectiveness, and drive continuous improvement.
• Partner with Product Owners and business stakeholders to develop metrics and monitoring capabilities aligned with evolving products, customer experiences, and risk priorities.
• Lead issue identification, investigation, and resolution when metrics indicate potential problems; coordinate corrective actions and track outcomes to completion.
• Collaborate with Product, Technology, Operations, Risk, Compliance, Legal, and other cross-functional partners to implement monitoring frameworks, support business objectives, and ensure risk mitigation strategies remain effective.

Benefits

• Paid time off
• Industry-leading benefits
• Resources and support for employees
• Eligibility to participate in the annual discretionary plan and receive an annual discretionary award based on individual performance and behaviors, line-of-business or group performance, and overall company success

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed