Bill Pay Product Associate, Banking Payments

JPMorgan Chase & Co. • Columbus, OH

2d • $80,750 - $125,000

About The Position

As a Bill Pay Product Associate on the Bill Pay Payments team in Connected Commerce, you own the end-to-end product life cycle for digital business loan payment experiences. You advocate for customers, partner across teams to deliver improvements at scale, and measure impact through clear outcomes and reliable performance. The role supports product strategy and vision, defines customer journeys and platform initiatives, translates outcomes into requirements and metrics, leads discovery and research, manages the prioritized product backlog, and improves product success metrics.

Applicants must be authorized to work for any employer in the United States. Immigration sponsorship and visa sponsorship takeover are not available. Final job grade level and corporate title will be determined at the time of offer and may differ from this posting. Chase offers a competitive total rewards package and a range of benefits and programs, based on eligibility.

Requirements

• At least 4 years of experience, or equivalent expertise, in product management or a closely related domain.
• Demonstrated customer-first product thinking, including problem definition, prioritization, and measurable outcomes.
• Knowledge of the product development life cycle, user experience design, and data analytics.
• Proven ability to lead discovery, ideation, requirements definition, and value delivery across the product life cycle.
• Bachelor’s degree in Computer Science, Engineering, Business, or a comparable field, or equivalent practical experience.
• Must be authorized to work for any employer in the United States; sponsorship is not available.

Nice To Haves

• Experience working in a highly matrixed, complex organization.
• Familiarity with artificial intelligence tooling, such as workflow automation, generative AI tools, or agent-based workflows.
• Background in payments, financial technology, or lending.

Responsibilities

• Support product strategy and vision that delivers measurable customer value.
• Partner with Product, Technology, Design, and Analytics to define and deliver customer journeys and strategic platform initiatives.
• Translate customer, business, and platform outcomes into clear requirements, key performance indicators, and success metrics delivered through user stories and workflows.
• Lead discovery and research to identify customer needs and incorporate solutions into the product roadmap.
• Own and maintain a prioritized product backlog aligned to the strategic roadmap and value proposition.
• Track and improve product success metrics, including cost, functionality, risk, and reliability.

Benefits

• Competitive total rewards package with base salary determined by role, experience, skill set, and location.
• Eligible roles may receive commission-based pay and/or discretionary incentive compensation in cash and/or forfeitable equity.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level