Bill Pay Specialist

Corcentric•Omaha, NE

3d•Remote

About The Position

As a Bill Pay Specialist at Corcentric, you will join a collaborative team in a growing global organization and help execute accurate, timely bill payments, manage customer interactions, and support internal systems and processes. This is a work-from-home opportunity for candidates within commuting distance of Omaha, Nebraska; Des Moines, Iowa; or Cedar Rapids, Iowa, as occasional in-person training and team-building events may take place. The role reports to the Manager, Payments Operations, within the Payment Operations Department.

Requirements

Excellent verbal, written, and interpersonal communication skills, with a focus on quality service delivery.
Intermediate proficiency with PC software, including MS Office applications, the internet, and web-based applications.
Attention to detail and accuracy in data entry and case management.
Accountability and time management to meet deadlines independently.
Strong collaboration skills and eagerness to contribute to a positive team dynamic.
Ability to quickly learn new skills and apply them effectively in a fast-paced, dynamic work environment.
Coachability and willingness to improve through feedback.

Nice To Haves

Experience with CRM systems, Excel, and online payment platforms.
Familiarity with IVR systems and customer service best practices.
Prior experience in a Payments Processing or Financial Operations role.

Responsibilities

Process payments through online portals and Interactive Voice Response (IVR) systems.
Handle inbound and outbound calls using a soft-phone application.
Build rapport with customers and resolve payment-related issues.
Use CRM tools to manage daily workload and maintain accurate records.
Navigate websites and search engines to collect payment contact information.
Retrieve and analyze payment data from CRM and payment systems.
Review data in Excel to support bill payment tasks.
Submit product and development tickets for technical issues.
Troubleshoot declining payments and escalate when necessary.
Understand and resolve invoice discrepancies.
Follow call handling procedures and telephone etiquette.
Manage payment cases and update CRM with accurate notes and outcomes.
Communicate with client Accounts Payable teams using email templates.
Handle the team email queue using proper case management procedures.

Benefits

Annual discretionary bonus program eligibility.
Paid time off that increases with tenure.
Eight paid holidays and three personal holidays.
Annual paid day off to volunteer.
Paid maternity, paternal/secondary caregiver, and adoptive parent leave.
Company-paid life and disability insurance.
401(k) program with company match.
Medical insurance plan options, including PPO and High Deductible Health Plan options with a company HSA contribution.
Dental plan, including orthodontia coverage.
Vision plan, including a discount for LASIK surgery.
Medical, dental, and vision insurance available from the first of the month following the start date.
No-cost Employee Assistance Program with 24/7 confidential counseling and additional support and professional services.
Professional development and cross-functional promotional opportunities.