Managed Bill Pay Analyst - US Only

TELESOFT DBA CALERO•Rochester, NY

14h

About The Position

Calero is seeking a full-time, detail-oriented Managed Bill Pay Analyst to ensure timely and accurate payment of accounts on behalf of its customers. The role works with assigned customers to process payments directly or monitor payments handled by a third-party processor, investigate payment issues, and take corrective action as needed. The analyst also reviews payment methods, assists with funding and invoice allocation, and works with the invoice lifecycle touchpoints and Managed Bill Pay Team to achieve service-level metrics and other performance requirements. Preferred hours are 9 a.m.–5 p.m. Eastern Time, with some flexibility. The position requires intermediary accounting skills and use of tools such as Microsoft Excel. The analyst completes recurring assignments in priority order in coordination with senior management, the Service Operations Manager, and other business-unit leaders. The role also involves handling confidential information professionally and completing other projects and duties as assigned.

Requirements

High school diploma or GED equivalent required.
1–3 years of experience in accounting or finance preferred.
Prior experience working in a fast-paced environment required.
Proficiency with Microsoft Office and advanced Excel skills, including VLOOKUPs and pivot tables.
Analytical aptitude and logical reasoning.
Excellent written and verbal communication skills.
Ability to work independently and take initiative.
Ability to handle confidential information professionally.
Focused and results-oriented.

Nice To Haves

Associate degree in Finance, Business, Mathematics, or IT preferred.
Experience in accounting or finance.

Responsibilities

Work within a team to manage payments for assigned Calero customers, including processing payments directly and/or monitoring payments sent to a third-party processor.
Research payment issues and ensure corrective action where necessary, using a variety of payment methods and interfaces.
Review payment methods assigned to customer profiles monthly for opportunities to upgrade to credit card payments.
Assist with reviewing incoming customer funding and allocating it to related invoices pending processing in Calero’s payment system.
Use intermediary accounting skills, including tools such as Microsoft Excel.
Coordinate with invoice lifecycle touchpoints and the Managed Bill Pay Team to achieve SLA metrics for assigned customers.
Complete weekly or monthly assignments in priority order in cooperation with Managed Bill Pay senior management, the Service Operations Manager, or other business-unit leadership.
Manage daily payment activity to meet KPI requirements assigned by the direct manager.
Ensure payments are executed correctly based on customer-approved amounts.
Complete other projects and duties as assigned.