Pay and Bill Manager

CHG Healthcare•New Orleans, LA

About The Position

Healthcare’s helping hand. CHG shook things up in 1979 by inventing the locum tenens staffing model. We connect doctors with patients who need their care. As the largest physician staffing firm in America, our providers treat millions of patients each year. Our industry is growing and demand is high. This means you’ll have plenty of opportunities to grow and develop in your career. Keeping healthcare healthy can be as fun as it is rewarding. The Payroll and Billing Manager owns the weekly payroll and invoicing cycle for Krewe's direct business. This hands-on role gathers and validates provider time and expenses, calculates provider pay, and prepares and issues client invoices on a consistent weekly schedule. The manager also strengthens the underlying processes and data so that payroll and billing issues are caught early, before invoices or payments go out. This role builds standardized, well-documented processes that support Krewe's long-term goal of consolidating transactional accounting activity into the CHG back office.

Requirements

Strong working knowledge of payroll calculations, including hourly pay, overtime, and expense reimbursements
Experience managing recurring, deadline-driven weekly cycles with a high level of accuracy
Proficiency in Excel and comfort working with large data sets
Strong attention to detail with the ability to spot errors and anomalies in time, pay, and billing data
Clear written and verbal communication skills, friendly customer service focused approach

Nice To Haves

Experience with staffing or VMS/MSP-driven billing environments
Familiarity with ERP, payroll, and time capture systems

Responsibilities

Collect, review, and reconcile provider time and expense reimbursements
Perform payroll calculations to determine provider pay, applying contract rates, overtime, and other pay rules accurately
Resolve discrepancies in time, rates, or expenses with providers, clients, and internal stakeholders before payroll is finalized
Maintain supporting documentation for payroll and reimbursement transactions, such as timecards and receipts
Take ownership of a portfolio of clients
Prepare accurate client invoices that reflect approved time, expenses, and contract terms
Monitor invoice status, follow up on questions, and resolve or escalate billing disputes.
Identify payroll and billing exceptions early in the cycle and escalate with clear recommendations
Standardize and document procedures for time capture, payroll processing, expense handling, and billing
Improve consistency of payroll, billing, and client data to support Business functions
Work closely with the accounting team, recruiters, account managers, and operations to resolve issues quickly
Participate in training and cross-training