Client Support Representative II: Bill Pay
About The Position
At Jack Henry, we’re redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates. If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we’d love to meet you. Our Client Support team for Payment Solutions is seeking a dedicated Technical Support Representative to assist financial institutions with bill pay education, site navigation, issue resolution, and basic technical troubleshooting. In this role, you will deliver exceptional customer service through inbound phone calls and online chats, ensuring prompt and effective support. The team is committed to achieving first-call resolution to enhance client experience. This position includes a training schedule from 8:30 AM to 5:00 PM EST, Monday through Friday. Upon completion of training, you will be assigned a shift within the hours of 9:00 AM to 8:00 PM EST, Monday through Friday. This is a remote position, and candidates must live within approximately a 70-mile radius of our office location in Louisville KY. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.
Requirements
- Must have at least 1 year of technical or product support experience within a corporate environment.
- Previous experience working in a call center setting is required.
Nice To Haves
- Associates or Bachelor’s degree.
- Previous experience working in a bank or credit union.
Responsibilities
- Provide level one trouble shooting for financial institutions for iPay products. Assessing the issue by asking detailed questions, documenting the issue, and resolving the issue.
- Communicating with clients via phone and chat regarding iPay use. Researching issues to increase knowledge base and provide high level support.
- Participate in training to stay current on iPay product changes and upgrades.
- Provide complete detailed notes of issues, documenting and escalating issues as needed.
- May perform other job duties as assigned.
Benefits
- comprehensive benefits designed to support your physical, mental, and financial health
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
