Digital Commerce Business Partner

Vernier Science Education•Beaverton, OR

8h•$110,000 - $120,000•Hybrid

About The Position

The Digital Commerce Business Partner is an individual-contributor role responsible for the day-to-day operations, optimization, and long-term technical development of Vernier’s ecommerce platform. Reporting to the Director of Information Technology, the role serves as the primary digital commerce point of contact for Sales and Marketing, translating business needs into technology solutions that improve the online purchasing experience and support revenue growth. As the ecommerce subject matter expert and technical product owner, this position oversees platform configuration, performance, troubleshooting, enhancements, integrations, analytics, data quality, and technical planning. The role partners with Sales, Marketing, Finance, internal teams, and external vendors to improve conversion and purchasing workflows, support institutional buyers, and deliver platform enhancements. It will lead technical work for a future website rebuild, including platform evaluation, requirements, implementation, testing, and launch. The position is hybrid, based in Beaverton, Oregon, with three onsite days per week. Relocation is not available. The work takes place in an office environment, includes limited domestic travel of less than 5%, and requires successful completion of criminal, education, and work-history background checks.

Requirements

At least 5 years of experience in digital commerce operations, ecommerce platform management, or related roles focused on ecommerce systems and performance.
Bachelor’s degree in a related field or equivalent work experience.
Proven experience managing ecommerce for both B2B and B2C audiences, ideally where those audiences overlap.
Deep fluency in ecommerce metrics, tracking implementation and validation, interpretation of results, and communicating insights to non-technical decision makers.
Hands-on experience with SEO, paid search, and analytics platforms such as GA4, Matomo, and Google Ads.
Understanding of ecommerce platform integrations and data flows involving CRM, ERP, and related business systems.
Working knowledge of website privacy requirements, including CCPA/CPRA, accessibility standards such as WCAG, and security considerations.
Strong analytical, investigative, and problem-solving skills, including the ability to identify opportunities and recommend practical improvements.
Ability to manage projects, coordinate vendors, and deliver improvements on time and within budget.
Strong communication and collaboration skills, including the ability to bridge technical and business teams.
Ability to work independently, establish priorities, manage multiple responsibilities, and drive results.
Commitment to equity, inclusion, and science education.
Successful completion of criminal, education, and work-history background checks.

Nice To Haves

Experience with ecommerce platform redesign or migration; highly preferred.
Experience with WordPress and WooCommerce.
Background in education or EdTech, or experience working in a small or mid-sized organization.

Responsibilities

Serve as the primary digital commerce point of contact within Information Technology for Sales and Marketing, developing an understanding of customer purchasing behavior, business priorities, and ecommerce requirements.
Serve as technical product owner for the ecommerce platform, managing day-to-day operations, configuration, performance, troubleshooting, enhancements, integrations, and long-term technical planning.
Identify and recommend opportunities to improve conversion, customer experience, digital merchandising, and online purchasing workflows; partner with Sales and Marketing to implement and evaluate agreed improvements.
Establish and maintain reliable ecommerce analytics, tracking, and reporting; work with Sales, Marketing, and Finance to define measurement requirements, improve attribution, and accurately track purchases, quote requests, and quote-to-order conversions without duplicating revenue.
Partner with Marketing on SEO, paid-search measurement, digital merchandising, and website optimization; lead the technical implementation of agreed improvements in line with Marketing-owned strategy.
Partner with Sales to improve institutional purchasing workflows, including quotes, purchase orders, tax-exempt transactions, and order processing.
Work with internal teams and external partners to manage platform integrations, troubleshoot issues, improve data quality, and support website performance, security, privacy, and accessibility requirements.
Manage ecommerce projects, including requirements gathering, solution evaluation, vendor coordination, testing, implementation, documentation, and ongoing support.
Develop and maintain a prioritized technical delivery roadmap aligned with Sales- and Marketing-owned business strategies, priorities, and roadmaps.
Manage execution of agreed priorities, track progress, and communicate timelines, dependencies, and results; contribute technical expertise to the broader ecommerce strategy and long-term roadmap.
Lead the technical aspects of website rebuilds, including platform evaluation, requirements, implementation, testing, and launch, in partnership with Sales and Marketing.
Manage relationships with agencies, developers, and technology vendors, holding them accountable for budget, quality, timelines, and results.
Participate in employee committees, recognition efforts, and organizational meetings.
Mentor more junior IT staff on subject matter expertise.
Perform other duties as assigned.