Business Systems Analyst – Digital Commerce-Hearing Industry

Johnson Health Tech Companies•Cottage Grove, WI

About The Position

The Business Systems Analyst – Digital Commerce serves as the internal owner of the online ordering portal workstream for Johnson Health Tech’s hearing aid business. Under the direction of the CRM Program Manager, this role leads e-commerce platform evaluation and selection, owns portal requirements and the product backlog, coordinates third-party implementation partners and internal SAP and CRM teams, and is accountable for delivery of a secure B2B ordering portal. After launch, the analyst administers and functionally owns the platform, drives its roadmap, and supports integration with SAP and Dynamics 365 CRM. This is a non-supervisory position. The position involves defining clinic ordering workflows, translating business needs into functional requirements, coordinating implementation and integration activities, and supporting testing, training, launch, platform administration, security, and continuous improvement. Occasional local travel may be required.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field, or an equivalent combination of education and experience.
4–7 years of experience as a Business Systems Analyst, Product Owner, or e-commerce analyst.
At least one full-lifecycle B2B e-commerce or customer portal implementation.
Functional specifications, process flows, user stories, and acceptance criteria writing proficiency.
Experience with vendor or platform evaluations, including requirements matrices, scripted demonstrations, and scoring.
Working knowledge of data protection controls, including encryption, MFA/SSO, role-based access, and audit logging, for sensitive customer and patient-related data.
Valid driver’s license and ability to successfully pass pre-employment and annual motor vehicle record checks to drive on behalf of the company.

Nice To Haves

Experience delivering a B2B e-commerce or customer portal implementation with a third-party implementation partner.
Hands-on functional or administrative experience with a major commerce platform, such as Dynamics 365 Commerce, Adobe Commerce/Magento, Shopify Plus, BigCommerce B2B, or Zoho Commerce.
Experience with B2B commerce concepts, including company accounts with multiple users and ship-to locations, account- or contract-specific pricing, buying groups, payment terms, PO references, and product configuration or bundle rules.
Understanding of order-to-cash processes and commerce platform integration with ERP systems (SAP preferred) and CRM systems (Dynamics 365 preferred).
Experience in healthcare, medical devices, or another regulated industry.

Responsibilities

Own the online ordering portal workstream, including scope, priorities, and delivery against launch dates.
Prioritize the portal product backlog across phased releases.
Partner with the IT Project Manager on timelines, risks, status reporting, and stakeholder communication.
Lead e-commerce platform evaluation, including requirements matrices, scripted demonstrations, scoring, and recommendations.
Coordinate platform demonstrations, quotes, and statements of work with vendors and implementation partners.
Lead discovery sessions with business leaders, sales, operations, and technical support to define portal requirements.
Define clinic workflows for registration and account approval, login, account pricing, product catalog and configuration, cart, checkout, order confirmation, and order history.
Translate business needs into user stories, functional specifications, and acceptance criteria.
Serve as the primary day-to-day contact for the third-party implementation partner; review deliverables and hold partners accountable for scope, quality, and timelines.
Track change requests and assess their impact on scope, cost, and schedule.
Collaborate with SAP and CRM teams to define data flows for customers, products, pricing, inventory, orders, serial numbers, invoices, and returns.
Support middleware and integration design connecting the portal to SAP as the system of record and to Dynamics 365 CRM.
Develop test plans and coordinate system, integration, and user acceptance testing.
Create training materials and support onboarding for internal users and clinic customers.
Administer the portal after launch, including its catalog, pricing tiers, user accounts, configuration rules, and content.
Maintain portal security and data protection controls in partnership with IT Security and Legal.
Monitor portal performance, adoption, and order data, and recommend enhancements.
Provide escalated business support for portal incidents and issues.
Perform other projects as needed.