Digital Product Manager-Hearing Industry

Johnson Health Tech North America Inc•Minnetonka, MN

1d•$125,000 - $165,000•Onsite

About The Position

Under the direction of the VP of R&D, the Digital Product Manager will help build the hearing aid company’s digital hearing ecosystem from the ground up. This hands-on individual contributor will define, test, and deliver digital experiences that connect hearing devices, hearing care professionals, and patients, working face-to-face with Software Engineering, R&D, UI/UX, Clinical, Regulatory, Quality, Privacy, Cybersecurity, Marketing, and Sales. The role is actively involved in daily execution, including defining requirements, prioritizing features, reviewing builds, testing solutions, gathering feedback, and making product decisions. Success requires prescription hearing aid experience, comfort operating without legacy products or established playbooks, and resourcefulness in building practical solutions with a lean team. The role owns day-to-day product direction, decisions, roadmaps, backlogs, and measurable outcomes for assigned digital hearing solutions. It defines digital experiences across mobile apps, fitting or clinician software, firmware, cloud services, APIs, remote care, analytics, and device connectivity; conducts discovery, workflow research, usability testing, field evaluations, and concept validation; partners with cross-functional teams on compliance and release readiness; and uses analytics, customer feedback, and defect trends to guide continuous improvement. The position is on-site in Minnetonka, Minnesota, and requires willingness to travel domestically and internationally up to 20%.

Requirements

Bachelor’s degree in business, computer science, engineering, human-computer interaction, audiology, or a related field, or an equivalent combination of education and experience.
Minimum of 5 years in digital product management, product ownership, software product, UX, clinical technology, or a related role, including direct experience in the prescription hearing aid industry.
Demonstrated experience delivering mobile applications, connected hearing devices, fitting or clinician software, cloud platforms, or related regulated digital health products.
Experience working directly with engineering teams from discovery through release, testing, adoption, and continuous improvement.
Ability to work on-site in Minnetonka, Minnesota, and collaborate face-to-face with Software Engineering, R&D, and cross-functional teams.
Understanding of prescription hearing aids, fitting workflows, hearing care professionals, patient needs, and device connectivity.
Working knowledge of agile delivery, backlog management, user stories, acceptance criteria, release planning, mobile apps, APIs, cloud services, analytics, privacy, and cybersecurity.
Flexibility to collaborate across global time zones.
Ability and willingness to travel domestically and internationally up to 20%.

Nice To Haves

Advanced degree in business, technology, engineering, audiology, or a related field.
Familiarity with regulated software development, accessibility, HIPAA/privacy, quality systems, and global regulatory requirements.

Responsibilities

Own day-to-day product direction, decisions, roadmap, backlog, and measurable outcomes for assigned digital hearing solutions.
Work side-by-side with Software Engineering and R&D to define requirements, review builds frequently, test solutions, and resolve product questions.
Make timely trade-offs involving customer and clinical value, usability, technical feasibility, compliance, cost, timing, quality, and risk.
Create and maintain workflows, user stories, acceptance criteria, priorities, and clear decision documentation.
Define digital experiences across mobile apps, fitting or clinician software, firmware, cloud services, APIs, remote care, analytics, and device connectivity.
Partner with the Hearing Devices Product Manager on features spanning hardware, firmware, software, and cloud services.
Ensure individual digital products work together as a coherent experience for hearing care professionals and patients.
Challenge legacy workflows and identify simpler, more intuitive ways to support prescription hearing care.
Conduct customer discovery, workflow research, usability testing, field evaluations, and concept validation.
Review working software throughout development and participate directly in testing rather than waiting for completed releases.
Partner with Regulatory, Quality, Privacy, and Cybersecurity on documentation, validation, risk management, and release readiness.
Coordinate launch and release readiness with Marketing, Sales, Training, Customer Support, and regional teams.
Track activation, adoption, engagement, task completion, reliability, support trends, and customer satisfaction.
Use analytics, customer feedback, and defect trends to prioritize improvements and inform product decisions.
Support incident response, release decisions, product changes, deprecation, and end-of-life planning.
Complete required training and ongoing education.
Perform other duties and startup initiatives as assigned.
Travel domestically and internationally up to 20% for customer research, product testing, launches, trade shows, clinical visits, and collaboration with global teams.