Business Systems Analyst – Digital Commerce-Hearing Industry

Johnson Health Tech North America Inc•Village of Cottage Grove, WI

About The Position

The Business Systems Analyst – Digital Commerce serves as the internal owner of the online ordering portal workstream for Johnson Health Tech’s hearing aid business. Under the direction of the CRM Program Manager, the role leads e-commerce platform evaluation and selection, owns portal requirements and the product backlog, coordinates third-party implementation partners and internal SAP and CRM teams, and is accountable for delivering a secure B2B ordering portal. This is a non-supervisory position. After launch, the role becomes the platform’s functional owner and administrator, driving its roadmap and integration with SAP and Dynamics 365 CRM. The analyst leads requirements discovery and solution design, manages vendors and implementation partners, coordinates testing and adoption, maintains portal security and data protection controls with IT Security and Legal, monitors performance and recommends improvements, and provides escalated business support.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field, or an equivalent combination of education and experience.
At least 4–7 years of experience as a Business Systems Analyst, Product Owner, or e-commerce analyst.
At least one full-lifecycle B2B e-commerce or customer portal implementation; preferably delivered with a third-party implementation partner.
Hands-on functional or administrative experience with at least one major commerce platform, such as Dynamics 365 Commerce, Adobe Commerce/Magento, Shopify Plus, BigCommerce B2B, or Zoho Commerce.
Experience with B2B commerce concepts, including company accounts with multiple users and ship-to locations, account- or contract-specific pricing, buying groups, payment terms, PO references, and product configuration or bundle rules.
Understanding of order-to-cash processes and how commerce platforms integrate with ERP and CRM; SAP and Dynamics 365 are preferred.
Proficiency in writing functional specifications, process flows, user stories, and acceptance criteria.
Experience with vendor and platform evaluations, including requirements matrices, scripted demonstrations, and scoring.
Working knowledge of data protection controls for sensitive customer and patient-related data, including encryption, MFA/SSO, role-based access, and audit logging.
Valid driver’s license and ability to successfully pass pre-employment and annual motor vehicle record checks to drive on behalf of the company.
Ability to undertake occasional local, infrequent travel.

Nice To Haves

Experience in healthcare, medical device, or another regulated industry.
Experience delivering an implementation with a third-party implementation partner.
Experience with SAP and Dynamics 365.

Responsibilities

Own the online ordering portal workstream, including scope, priorities, and delivery against launch dates.
Own and prioritize the portal product backlog across phased releases.
Partner with the IT Project Manager on timelines, risks, status reporting, and stakeholder communication.
Lead e-commerce platform evaluation using requirements matrices, scripted demonstrations, scoring, and recommendations.
Coordinate platform demonstrations, quotes, and statements of work with implementation partners and vendors.
Lead discovery sessions with business leaders, sales, operations, and technical support to define portal requirements.
Define clinic workflows for registration and account approval, login, account pricing, product catalog and configuration, cart, checkout, order confirmation, and order history.
Translate business needs into user stories, functional specifications, and acceptance criteria.
Serve as the primary day-to-day contact for the third-party implementation partner; review deliverables and hold partners accountable for scope, quality, and timelines.
Track change requests and their effects on scope, cost, and schedule.
Collaborate with SAP and CRM teams to define data flows for customers, products, pricing, inventory, orders, serial numbers, invoices, and returns.
Support middleware and integration design connecting the portal to SAP as the system of record and to Dynamics 365 CRM.
Develop test plans and coordinate system, integration, and user acceptance testing.
Create training materials and support onboarding for internal users and clinic customers.
Administer the portal after launch, including catalog, pricing tiers, user accounts, configuration rules, and content.
Maintain portal security and data protection controls in partnership with IT Security and Legal.
Monitor portal performance, adoption, and order data; recommend enhancements.
Provide escalated business support for portal incidents and issues.
Perform other projects as needed.