Digital Product Manager-Hearing Industry

Johnson Health Tech Companies•Minnetonka, MN

6h•Onsite

About The Position

The Digital Product Manager will help build a hearing aid company’s digital hearing ecosystem from the ground up. Reporting to the VP of R&D, this hands-on individual contributor defines, tests, and delivers digital experiences connecting hearing devices, hearing care professionals, and patients. The role works face-to-face with Software Engineering, R&D, UI/UX, Clinical, Regulatory, Quality, Privacy, Cybersecurity, Marketing, and Sales, and participates actively in daily execution: defining requirements, prioritizing features, reviewing builds, testing solutions, gathering feedback, and making product decisions. Success requires prescription hearing aid experience, comfort working without legacy products or established playbooks, and resourcefulness in building practical solutions with a lean team. The position owns daily product direction, decisions, roadmaps, backlogs, and measurable outcomes for assigned digital hearing solutions. It defines experiences across mobile apps, fitting or clinician software, firmware, cloud services, APIs, remote care, analytics, and device connectivity, ensuring that products work together as a coherent experience for hearing care professionals and patients. The role partners with the Hearing Devices Product Manager when features span hardware, firmware, software, and cloud services. The Digital Product Manager conducts customer discovery, workflow research, usability testing, field evaluations, and concept validation; reviews and tests working software during development; and collaborates with Regulatory, Quality, Privacy, and Cybersecurity on documentation, validation, risk management, and release readiness. The role coordinates launches and releases with Marketing, Sales, Training, Customer Support, and regional teams, tracks product performance, and uses analytics, feedback, and defect trends to guide continuous improvement. The position is on-site in Minnetonka, Minnesota, with domestic and international travel of up to 20%.

Requirements

Bachelor’s degree in business, computer science, engineering, human-computer interaction, audiology, or a related field, or an equivalent combination of education and experience.
At least 5 years in digital product management, product ownership, software product, UX, clinical technology, or a related role, including direct experience in the prescription hearing aid industry.
Demonstrated experience delivering mobile applications, connected hearing devices, fitting or clinician software, cloud platforms, or related regulated digital health products.
Experience working directly with engineering teams from discovery through release, testing, adoption, and continuous improvement.
Ability to work on-site in Minnetonka, Minnesota, and collaborate face-to-face with Software Engineering, R&D, and cross-functional teams.
Understanding of prescription hearing aids, fitting workflows, hearing care professionals, patient needs, and device connectivity.
Working knowledge of agile delivery, backlog management, user stories, acceptance criteria, release planning, mobile apps, APIs, cloud services, analytics, privacy, and cybersecurity.
Flexibility to collaborate across global time zones.
Ability and willingness to travel domestically and internationally up to 20% for customer research, product testing, launches, trade shows, clinical visits, and collaboration with global teams.

Nice To Haves

Advanced degree in business, technology, engineering, audiology, or a related field.
Familiarity with regulated software development, accessibility, HIPAA/privacy, quality systems, and global regulatory requirements.

Responsibilities

Own day-to-day product direction, decisions, roadmap, backlog, and measurable outcomes for assigned digital hearing solutions.
Work with Software Engineering and R&D to define requirements, review builds, test solutions, and resolve product questions.
Make timely trade-offs among customer and clinical value, usability, technical feasibility, compliance, cost, timing, quality, and risk.
Create and maintain workflows, user stories, acceptance criteria, priorities, and decision documentation.
Define digital experiences across mobile apps, fitting or clinician software, firmware, cloud services, APIs, remote care, analytics, and device connectivity.
Partner with the Hearing Devices Product Manager on features spanning hardware, firmware, software, and cloud services.
Ensure individual digital products provide a coherent experience for hearing care professionals and patients.
Challenge legacy workflows and identify simpler, more intuitive ways to support prescription hearing care.
Conduct customer discovery, workflow research, usability testing, field evaluations, and concept validation.
Review working software throughout development and participate directly in testing.
Partner with Regulatory, Quality, Privacy, and Cybersecurity on documentation, validation, risk management, and release readiness.
Coordinate launch and release readiness with Marketing, Sales, Training, Customer Support, and regional teams.
Track activation, adoption, engagement, task completion, reliability, support trends, and customer satisfaction.
Use analytics, customer feedback, and defect trends to prioritize improvements and inform product decisions.
Support incident response, release decisions, product changes, deprecation, and end-of-life planning.
Complete required training and ongoing education, and perform other duties and startup initiatives as assigned.