Senior Business Analyst –Digital Commerce Group

Wolters Kluwer • Kennesaw, GA

3d

About The Position

The Senior Business Analyst is a member of a diverse team responsible for managing the Digital Commerce Platform within Wolters Kluwer’s Tax & Accounting division. Reporting to the Associate Director, Marketing eCommerce, this role supports the platform’s production environment and critical enhancements that drive eCommerce marketing revenue. The analyst collaborates with marketers, eCommerce professionals, UX designers, system analysts, developers, QA resources, and business leaders to deliver major and operational eStore releases.

The role manages communications with internal stakeholders regarding production defects, enhancements, and questions, and leads operational enablement for prioritized products sold online. It also contributes to product strategy and roadmap planning, requirements definition, production support, data stewardship, and operational documentation.

Requirements

• Bachelor’s degree in computer science or an equivalent degree, or equivalent years of experience.
• At least 4 years of eCommerce or business operations experience with an enterprise-level solution.
• At least 4 years of business or requirements analyst experience across varied projects and environments.
• At least 4 years of experience with Adobe Commerce or another enterprise eCommerce platform.
• Strong communication skills.
• Strong organizational skills.
• Ability to successfully engage in multiple initiatives simultaneously.
• Drive, passion, and initiative, with the ability to adapt quickly to evolving products, technology, and situations.

Nice To Haves

• Experience working in an enterprise or matrixed organization.

Responsibilities

• Lead resolution of eCommerce-related issues by partnering with business and technical stakeholders.
• Work with product owners to translate business and customer needs into product intake forms and requirements traceability documents.
• Contribute to Marketing eStore product strategy and roadmap by helping identify the most significant problems affecting the Digital Commerce Platform.
• Participate in lifecycle planning rituals to deliver quarterly targets and roadmap commitments.
• Define, document, and communicate the eStore production operations playbook, including training documentation.
• Perform data stewardship tasks to ensure platform alignment with the enterprise data management team.
• Support production site enhancements and validate solutions before they are released into production.
• Manage communications with internal stakeholders about production defects, enhancements, and questions.
• Lead operational enablement of prioritized products sold online.

Benefits

• Medical, dental, and vision plans
• 401(k)
• FSA/HSA
• Commuter benefits
• Tuition assistance plan
• Vacation and sick time
• Paid parental leave
• Bonus eligibility

What This Job Offers

• Job Type: Full-time
• Career Level: Senior