Senior Business Analyst –Digital Commerce Group
About The Position
The Senior Business Analyst is a member of the Digital Commerce Group within Wolters Kluwer’s Tax & Accounting division and reports to the Associate Director, Marketing eCommerce. The role supports the Digital Commerce Platform production environment and critical enhancements that drive eCommerce marketing revenue. It collaborates with marketers, eCommerce professionals, UX designers, system analysts, developers, QA resources, and business leaders to deliver major and operational eStore releases. The position also manages communications with internal stakeholders about production defects, enhancements, and questions, and leads operational enablement of prioritized products sold online.
Requirements
- Bachelor’s degree in computer science, an equivalent degree, or equivalent years of experience.
- At least 4 years of eCommerce or business operations experience with an enterprise-level solution.
- At least 4 years of business or requirements analyst experience, with exposure to varied projects and environments.
- At least 4 years of experience with Adobe Commerce or another enterprise eCommerce platform.
- Experience working in an enterprise or matrixed organization.
- Strong communication skills.
- Strong organizational skills.
- Ability to successfully engage in multiple initiatives simultaneously.
- Drive, passion, initiative, and ability to adapt quickly to rapidly evolving products, technology, and situations.
Responsibilities
- Lead resolution of eCommerce-related issues in partnership with business and technical stakeholders.
- Work with product owners to translate business and customer needs into product intake forms and requirements traceability documents.
- Contribute to the Marketing eStore product strategy and roadmap by helping identify the most significant problems affecting the Digital Commerce Platform.
- Participate in lifecycle planning rituals to deliver quarterly targets and roadmap commitments.
- Define, document, and communicate the eStore production operations playbook and training documentation.
- Perform data stewardship tasks to ensure platform alignment with the enterprise data management team.
- Support production site enhancements and validate solutions released into production.
- Manage communications with internal stakeholders as production defects, enhancements, and questions arise.
- Lead operational enablement of prioritized products sold online to customers.
Benefits
- Medical, dental, and vision plans
- 401(k)
- Flexible spending account (FSA) and health savings account (HSA)
- Commuter benefits
- Tuition assistance plan
- Vacation and sick time
- Paid parental leave
- Bonus eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Senior
