Digital Banking Support Specialist - Temporary

HERITAGE BANK•Tacoma, WA

3d•Onsite

About The Position

Heritage Bank is hiring temporary, full-time Digital Banking Support Specialists for an assignment running from November 2026 through October 2027. The role supports the Digital Banking department by completing daily operational tasks, reviewing and resolving service requests, responding to internal and external inquiries, and ensuring timely completion of operational activities in accordance with operational and regulatory policies and procedures. The position is fully onsite in Tacoma, Washington, with a typical Monday–Friday schedule from 8:00 a.m. to 5:00 p.m. Flexibility is required to support training or employee absences and to work extended hours or rotating schedules as needed. The specialist researches and responds to customer inquiries through Jira, email, phone, or in person; handles customer financial data confidentially; learns to set up, implement, and maintain business online banking and Business RDC customers; and provides troubleshooting support to business and consumer online banking customers remotely using computer-sharing software or by phone. The role also reconciles assigned general ledger and bank control accounts and contributes to departmental success by sharing knowledge and cross-training in department responsibilities. The work takes place in a climate-controlled office and involves concentration amid occasional distractions and frequent interruptions. It requires sustained computer use and desk work, operation of office equipment, and occasional lifting or moving of items up to 10 pounds. Temporary employees may participate in a 401(k) plan with company match, accrue sick time, and access the Employee Assistance Program. The stated base salary range is $20.50–$25.00 per hour.

Requirements

High school diploma or equivalent.
At least one year of recent customer service, data entry, clerical, and/or office support experience, demonstrating working knowledge of general office administration practices and procedures.
Ability to provide high-quality service to internal and external customers and respond accurately, effectively, and promptly to customer needs, questions, and concerns.
Ability to provide clients with information, gain their trust and respect, maintain composure in difficult situations, and escalate issues to next-level management.
Effective interpersonal and written and verbal communication skills, including ability to communicate technical issues by phone, in person, and email, and to read, write, speak, and understand English well.
Effective research, attention to detail, time management, and organizational skills to manage multiple assignments and reporting requests and meet concurrent deadlines with moderate supervision and oversight.
Basic understanding of debit/credit relationships and negotiable instruments, general math skills to balance accounts and identify mathematical errors, and ability to process debits and credits accurately and follow customer instructions.
Ability to learn, understand, and apply principles, procedures, requirements, regulations, and policies for the assigned area, and gain working knowledge of the Bank’s policies, procedures, products, and services.
Unquestionable integrity in handling sensitive and confidential information.
Working knowledge of office administration practices and procedures.
Basic knowledge of MS Office products, including Word, Excel, and Outlook, and ability to learn and adapt to new technologies quickly.
Willingness to work a flexible and/or rotating schedule or extended hours as needed.

Nice To Haves

Coursework and/or certification in business or accounting, and/or other relevant education.
Recent electronic or digital banking experience, with working knowledge and understanding of online banking systems, mobile banking, RDC, EFT processing, and regulatory compliance.
PC experience using ticketing systems such as Jira.

Responsibilities

Research and respond to internal and external customer inquiries through Jira, email, phone, or in person.
Protect and maintain the confidentiality of customer financial data when handling requests and transactions.
Learn to set up, implement, and maintain business online banking and Business RDC customers.
Provide troubleshooting and support to business and consumer online banking customers remotely using computer-sharing software and over the phone.
Reconcile assigned general ledger and bank control accounts accurately and on time.
Share knowledge and cross-train in department responsibilities as required or assigned.
Complete daily operational tasks, review and resolve service requests, and ensure timely completion of operational activities in compliance with operational and regulatory policies and procedures.