Digital Banking Specialist I
About The Position
Atlantic Federal Credit Union is seeking a Digital Banking Specialist I to help members use digital banking tools, including mobile banking and electronic payments. The specialist supports members in navigating these services and works to resolve questions and issues with curiosity, sound judgment, and practical problem-solving. The role provides assistance through multiple communication channels, handles digital transactions and account-related updates, and supports the accuracy and effectiveness of digital banking operations. The specialist also works with internal teams and technology programs to support member services.
Requirements
- 1–3 years of related experience in banking, financial services, operations, customer support, or a similar environment.
- High school diploma or GED.
- Strong member service orientation.
- Excellent written and verbal communication skills.
- Exceptional attention to detail and accuracy.
- Ability to learn and navigate multiple systems simultaneously.
- Analytical mindset and strong troubleshooting abilities.
- Effective organizational and time-management skills.
- Proficiency with Microsoft Office and digital communication tools.
Responsibilities
- Assist members with online and mobile banking questions by phone, email, chat, video, text, and other communication channels.
- Troubleshoot access, connectivity, and digital service issues.
- Explain the features and benefits of digital banking tools to members.
- Maintain digital banking records and process account-related updates.
- Process electronic payment activities, including mobile deposits, bill payments, ACH-related functions, and other digital payment services.
- Complete transactions accurately and in accordance with established procedures.
- Review reports and perform system maintenance activities related to digital banking platforms.
- Support technology programs and vendor applications that support member services.
- Perform quality reviews of digital banking maintenance completed throughout the organization.
- Verify documentation, identify discrepancies, and recommend solutions.
- Suggest process improvements and provide cross-functional support to strengthen operational effectiveness.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
