Digital Banking Specialist I

First Commerce Bank•Lakewood Township, NJ

16h

About The Position

The Digital Banking Specialist I performs duties within the digital banking department to support efficient onboarding of retail and business customers through digital onboarding channels. The role works across digital account opening and Salesforce CRM, ICS/CDARS, other financial institution account requests, employee training, and Business Process Manager administration. Responsibilities include reviewing online account applications and daily reports; reviewing Alloy alerts requiring manual review; examining business documentation, communicating with branches, and booking accounts to the core through Salesforce; and communicating with customers through Salesforce/DocManager, email, and phone. The specialist also troubleshoots digital account-opening errors for internal staff and customers. For ICS/CDARS, the specialist establishes accounts in the IntraFi Portal, reviews and uploads documents from retail employees, sets up sweep accounts in the core for ICS accounts, handles account closures and early withdrawals, manages CDARS maturity alerts, and moves funds for new accounts, closures, and withdrawals. The role also handles daily reports, IntraFi program alerts and updates, and customer inquiries about these products, accounts, and the IntraFi Deposit Control Panel. The specialist handles customer communications and requests involving other financial institution accounts, including new accounts, closures, changes of term, and rate approvals. Training duties include creating and maintaining retail branch procedures, preparing training presentations, training retail employees, and assisting them with operational questions and issues. Business Process Manager administration includes updating FISERV forms, creating and updating product disclosures, adding or removing products, and updating workflows. The position coordinates work with department and other bank personnel, responds to customer and employee inquiries within established time frames and policies, reports and compiles information as requested, and supports organizational policies, risk management, safety and soundness, and regulatory compliance. The listed location is 1700 Avenue of the States, Suite 301, Lakewood, New Jersey, with various outside locations also indicated. First Commerce describes its focus as providing high-quality products and services with superior customer service through secure, user-friendly technology and customer-friendly locations.

Requirements

High school diploma or higher; coursework emphasis in Information Technology, Business, or Accounting.
At least two years of related experience.
Proficient English, reading, writing, grammar, and mathematics skills.
Proficient interpersonal relations and communication skills.
Proficient organizational and project management skills.
Working knowledge of banking products and services and customer service.
Proficient PC skills, including Microsoft Excel, Word, and PowerPoint.
Ability to learn job-specific software.

Nice To Haves

Experience with digital banking preferred.

Responsibilities

Review online account applications and daily reports.
Review Alloy alerts, reviews, and decisions for reports marked “Manual Review.”
Review business documentation, communicate with branches, and book accounts to the core within Salesforce.
Communicate with customers through Salesforce/DocManager, email, and phone.
Troubleshoot digital account-opening errors for customers and internally.
Establish new ICS/CDARS accounts in the IntraFi Portal, including reviewing and uploading documents received from retail employees and setting up sweep accounts for ICS accounts in the core.
Manage account closure requests and early withdrawal requests.
Manage CDARS maturity alerts and move funds for new accounts, closed accounts, and withdrawals.
Handle daily reports and IntraFi program alerts and updates, including Deposit Control Panel and marketing material updates.
Respond to customer questions about ICS/CDARS products, accounts, and assistance with the IntraFi Deposit Control Panel.
Handle customer communications and requests for other FI accounts, including new accounts, closures, changes of term, and rate approvals.
Create, update, and manage retail branch procedures; create training presentations; train retail employees; and assist retail employees with operational questions and issues.
Administer Business Process Manager by updating FISERV forms, creating and updating disclosures, inputting and removing products, and updating workflows.
Coordinate work with department personnel and other departments to support the smooth flow of information.
Respond to inquiries and requests from customers and bank personnel within established time frames and policies.
Report pertinent information to the immediate supervisor, compile information as directed, and provide data to appropriate bank personnel.
Support internal policies and procedures for risk management, safety and soundness, and regulatory compliance.
Perform supportive tasks as needed and comply with workplace policies intended to prevent harassment and illegal discrimination.