Business Support Specialist II - Digital Banking

First National Bank Alaska•Anchorage, AK

About The Position

The Business Support Specialist II supports digital banking operations and ongoing projects at First National Bank Alaska. The role administers delegated assignments and responsibilities of limited risk and moderate complexity, coordinates allocated resources, and identifies and manages risk. The position works within predetermined scope, budget, schedule, and risk parameters, coordinating day-to-day activities with bank management, end users, and vendors. The schedule is Monday through Friday. The minimum salary is $30.40 per hour; offers are commensurate with job level and experience. The position assists assignment owners with implementation planning, assembling teams, coordinating tasks, monitoring costs and schedules, tracking outstanding items, and quality assurance audits. It also supports workflow analysis and process improvements, development of functional-area plans and budgets, regulatory compliance, and preparation of reports and presentations for management. The role may direct or supervise assigned employees and performs other work-related duties as assigned by the branch manager.

Requirements

Bachelor's degree in a business-related field and three years of progressively responsible business operations experience; or five years of progressively responsible business operations experience; or an equivalent combination of education, training, and experience.
Advanced word processing, database, and spreadsheet software experience.
Excellent written and verbal communication skills.
Ability to think critically, use business metrics, and effectively manage own and others' time, priorities, and resources.
Ability to handle highly confidential information, frequent deadlines, and time constraints.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and governmental regulations.
Ability to write reports, business correspondence, and procedure manuals, and to present information effectively and respond to questions.
Ability to work with probability and statistical inference and apply fractions, percentages, ratios, and proportions to practical situations.
Ability to solve practical problems, manage variable situations with limited standardization, and interpret written, oral, diagrammatic, or schedule-based instructions.
Ability to meet the position's physical demands, including occasionally lifting or moving up to 25 pounds.

Nice To Haves

Banking or financial industry experience.
Project management experience.
Experience using project management software.

Responsibilities

Perform assigned responsibilities within predetermined scope, budget, schedule, and risk parameters; identify resources, training needs, and risk-management strategies.
Manage day-to-day activities and coordinate with bank management, end users, and vendors.
Assist assignment owners with implementation plans and team assembly, and coordinate responsibilities to complete tasks on time.
Communicate assignment status, costs, and schedules to functional area managers.
Track and follow up on outstanding items and assist with quality assurance audits.
Assist with workflow analysis and recommend automation or process changes to improve efficiency and resource use.
Assist in developing functional-area plans, goals, objectives, budgets, and procedures.
Stay current on relevant federal and state regulations and work with compliance staff to ensure assignments comply with applicable regulations.
Create reports and presentations for all levels of management.
May direct or supervise assigned delegates, including planning and assigning work, training, appraising performance, and addressing employee issues.
Complete compliance training on time, follow applicable bank policies and regulations, and protect confidential information and customer confidence.
Perform other work-related duties as assigned by the branch manager.