Business Banking Specialist

BTC Bank•Sedalia, MO

5d•Onsite

About The Position

BTC Bank is a community bank founded on traditional values of personal customer service and strong support for local communities. The Business Banking Specialist supports implementation and maintenance of Business Banking products and services across multiple partners and customers. The position may be based in Sedalia or Tipton, Missouri, and works 40 hours per week, including a Saturday rotation. Travel is required as needed.

Requirements

Bachelor’s or Associate degree in business, finance, or a related field; two years of related experience and/or training; or an equivalent combination of education and experience.
Working knowledge of bank platforms, systems, and products.
Excellent organizational and time-management skills.
Strong verbal, written, and interpersonal communication skills, including the ability to instruct others, train personnel, and write reports.
Proficiency with Microsoft Office software, including Excel, Word, and PowerPoint.
Ability to lift files, open filing cabinets, bend, stoop, or stand as necessary.
Ability to perform essential job functions safely and successfully, meet productivity standards, maintain regular and punctual attendance, and communicate clearly and effectively.

Responsibilities

Provide exceptional customer service to Business Banking customers and internal bank personnel.
Demonstrate knowledge of Business Banking services and educate customers about their features and benefits.
Complete documentation, implement products and services on bank systems, and set up customers.
Respond professionally and accurately to customer service inquiries and concerns in a timely manner.
Support the development and maintenance of procedures, policies, and systems to ensure compliance and customer satisfaction with treasury products.
Facilitate training for bank personnel to build familiarity and comfort with Business Banking services.
Stay current on products, policies, technology, and industry trends.
Travel as needed.
Assist with audits, exams, and operational duties as needed.
Perform other duties as assigned.