Business Banking Specialist

First Citizens Bank•San Antonio, TX

About The Position

At First Citizens Bank, a Business Banking Specialist acquires and develops commercial and business banking relationships and delivers business deposit products and related services, including Treasury Management and Merchant Services. The role primarily uses outbound calling to generate new business opportunities and may partner with a business or commercial banker to provide expertise on business deposits and related services. The specialist works toward assigned individual and/or team financial, production, and relationship goals; engages customers, prospects, and referral sources through proactive outreach; and may represent the Bank at civic and community events to generate business and identify potential CRA opportunities. The role also emphasizes customer-focused service, financial guidance, compliance with applicable regulations and bank procedures, completion of required training, and general office management duties as assigned.

Requirements

Bachelor's degree and 4 years of experience in commercial or business financial services sales and business development, or a high school diploma or GED and 8 years of such experience.
Valid driver's license; the position requires frequent driving to other offices and bank customers, and a Bank car is not provided.
Ability to apply a structured sales process and provide financial guidance and expertise.
Financial literacy.
Knowledge of retail and wealth solutions referred.
Knowledge of business deposit and cash management solutions.
Business development, networking, and building centers of influence.

Nice To Haves

Experience in business development, business banking, lending, merchant services, or treasury management.

Responsibilities

Achieve assigned individual and/or team financial, production, and relationship results.
Engage customers, prospects, and referral sources through proactive outreach to generate business opportunities.
Represent the Bank at civic and community events when appropriate, generating business and identifying potential CRA opportunities.
Use sales practices that create value for both customers and the Bank, with appropriate partnering, planning, and preparation to provide relevant financial guidance.
Build collaborative partnerships that deliver value for customers, prospects, and colleagues.
Initiate conversations to uncover sales or referral opportunities; listen to customers, ask insightful questions, and promptly address immediate needs.
Seek coaching, support Bank initiatives, and use tools to optimize performance.
Comply with regulations, Bank policies, procedures, and delegated authorities to manage credit, operational, reputational, regulatory, and legal risks.
Complete required training by established deadlines and perform assigned general office management duties.
Maintain transaction accuracy and operational efficiency if assigned responsibility for taking deposits.