Digital Banking Specialist I
About The Position
Atlantic Federal Credit Union is hiring a Digital Banking Specialist I to help members use digital banking tools, including mobile banking and electronic payments. The role supports members in navigating these services and finding practical solutions to questions and issues. It involves assisting through multiple communication channels, processing digital transactions and account updates, maintaining records, reviewing work for accuracy, and supporting digital banking platforms and vendor applications. The specialist also contributes to process improvements and collaborates across teams while managing risk appropriately.
Requirements
- 1–3 years of related experience in banking, financial services, operations, customer support, or a similar environment.
- High school diploma or GED.
- Strong member service orientation.
- Excellent written and verbal communication skills.
- Exceptional attention to detail and accuracy.
- Ability to learn and navigate multiple systems simultaneously.
- Analytical mindset and strong troubleshooting abilities.
- Effective organizational and time-management skills.
- Proficiency with Microsoft Office and digital communication tools.
Responsibilities
- Assist members with online and mobile banking questions through phone, email, chat, video, text, and other communication channels.
- Troubleshoot access, connectivity, and digital service issues.
- Guide members on the features and benefits of digital banking tools.
- Maintain digital banking records and process account-related updates.
- Handle electronic payment activities, including mobile deposits, bill payments, ACH-related functions, and other digital payment services.
- Complete transactions accurately and in compliance with established procedures.
- Review reports and perform system maintenance activities related to digital banking platforms.
- Support technology programs and vendor applications that support member services.
- Perform quality reviews of digital banking maintenance completed throughout the organization.
- Verify documentation, identify discrepancies, and recommend solutions.
- Suggest process improvements and provide cross-functional support.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
