Digital Banking Implementation Specialist

CSI•Paducah, KY

About The Position

As a Digital Banking Implementation Specialist, you will help financial institutions deploy CSI’s digital banking solutions. You will partner directly with customers throughout the implementation lifecycle, guiding them through data gathering, system configuration, testing, training, and go-live activities. The role involves working with customers, solving problems, managing multiple projects, and helping banks get value from their digital banking technology investments. CSI provides software and technology to community and regional financial institutions, including core banking, lending, digital banking, payments, financial crime prevention, and cybersecurity solutions. The position includes eligibility for incentive awards based on individual and business performance, along with a comprehensive range of benefits. Travel may be required up to 25%. Visa sponsorship is not available; applicants must be authorized to work in the United States without current or future sponsorship.

Requirements

At least 2 years of experience in banking, fintech, software implementation, customer onboarding, project coordination, or a related field.
Strong Microsoft Excel skills.
Excellent communication and customer-facing skills.
Strong organizational and time management abilities.
Ability to manage multiple priorities in a fast-paced environment.
Ability to work independently and collaboratively across teams.
Proficiency with Microsoft Office applications.
Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.

Nice To Haves

Banking, digital banking, or financial technology experience.
General bank accounting knowledge.
Experience supporting software implementations or customer conversions.
Familiarity with digital banking products and online banking platforms.

Responsibilities

Serve as the primary point of contact for customers during implementation projects.
Introduce customers to CSI digital banking solutions and implementation processes.
Gather implementation requirements and ensure alignment with customer expectations.
Conduct data gathering sessions to understand file movement and system configuration needs.
Configure applications and support system setup activities.
Lead testing and review sessions with financial institution customers.
Deliver training and support customers through the go-live process.
Provide post-implementation support to ensure a successful transition.
Stay current on product enhancements and new functionality.